Webio wins $4m funding to scale conversational AI tech

Irish start-up Webio, which develops conversational AI for the credit, collections and payments industry, has won $4 million in funding.

Webio’s technology aims to make difficult conversations about payments easier.

Customers of credit or payments companies that use the technology can ask questions, change payment dates, or organise new repayment schedules through its conversational AI and automation.

The company said it is growing by more than 100 per cent year-on-year, with a target to double its headcount with the investment across the next six months.

“Conversations about money are stressful and difficult, not only for the customer but also for agents tasked with having these conversations,” said Cormac O’Neill, co-founder and chief executive, Webio. “Going digital means companies can create a whole new set of digital experiences that help customers feel more confident in having those difficult conversations and ultimately, stop them from falling into unnecessary and significant financial difficulty.

“And we are excited that Webio’s conversational AI is enabling companies to engage with customers in a more empathetic manner, at scale.”

The Series A funding round was led by Finch Capital.

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