Digital threat: can a strong cyber strategy boost competitiveness?
With the coronavirus crisis prompting a vast shift from in-branch operations to online, like most industries, financial services has needed to adapt.
Open Banking is also disrupting the market, with both banks and FinTechs looking to boost customer experience by harnessing data to offer improved services and a wider range of products.
Both the shift to online and the disruption of Open banking have created opportunities for the market to grow and adapt, but they’ve also generated a whole host of new privacy and security concerns. With the backdrop of the pandemic to boot, there’s never been a more challenging time for the market.
Traditional banks not only have to address changing consumer habits and a greater reliance on digital banking, but also face growing competition from alternative banks, including digital-only platforms.
Spotlight on automation and analytics in the data centre
Financial sector firms are already struggling to keep up with the ever-changing performance demands of applications, and the current pressure on firms to improve time to market and scale rapidly is only adding to these concerns.
Automation and object storage can complement core banking applications, which can be difficult migrate to the cloud, and enable better monitoring, management, and optimisation of infrastructure.
Though banks are currently awash with unstructured data, only a small percentage of this data contains the insights needed to ensure compliance and storage performance. The metadata which object storage enables can allow IT teams to isolate performance bottlenecks and spot compliance issues wherever they may be located, in way traditional file or block storage can't do.
Automation can give banks the rapid provisioning on-premise that they have accustomed to in the cloud, while the introduction of AI enabled self-healing in data centre can help them scale the systems rapidly without issue.
To delve deeper into these topics, FStech was joined by, Tom Christensen, Chief Technology Officer for Northern EMEA at Hitachi Vantara.
Earn my trust: Enabling data sharing with identity verification
Rising awareness of data privacy among consumers has made secure identity verification essential for building customer trust, proving to them that the data fuelling a wide range of apps and digital services is securely stored and out of the reach of unscrupulous cyber criminals.
However, for financial services firms, this secure exchange of data goes both ways: companies need to be sure that highly sensitive financial, transaction and customer data is only accessible to those who have express permission to see it, or risk data breaches that could have a devastating effect on customer trust and, ultimately, the company’s bottom line.
And while retail banking surges ahead with data sharing initiatives such as Open Banking, other sectors of the financial services industry, including insurance, asset management and investment banking risk being left behind, with many enterprises stuck with legacy technology and convoluted, complex sign-in procedures which create confusion for the end user.
To delve deeper into these topics, FStech was joined by Ben King, Chief Security Officer for the EMEA regions at Okta, the digital identity and access management platform.
Data on-demand: how is data governance changing the face of asset management?
With rising demand for digital services and real-time decision making in financial services, there is a renewed focus on properly governed data as the fuel for this transformation — and the world of investment and asset management is racing to catch up. Following the arrival of on-demand culture, with employees able to call up the data, movie or product they need at the touch of button on Amazon or Netflix, the days of trawling through an Excel database or legacy systems for the information they need is no longer an option.
As a result, asset management leaders need to ensure that teams and stakeholders have access to the information they need for fast, efficient, and transparent decision-making in real time while ensuring that data governance and compliance controls are front of mind.
This podcast features a discussion with Dean McIntyre, Director of Strategy at FactSet, an integrated data and software solutions provider, to explore the issues surrounding data governance and how asset managers can empower staff from front to back office, reduce operating costs and ease compliance in an on-demand culture.
How to spot the weakest link in your cybersecurity armour
As the pandemic moves employees as well as their devices and their workloads into remote locations, the cyber criminals have followed them there. As a result, a company is only as safe as the weakest link in its network, and must identify it before the attackers can exploit it.
And as surging demand for online financial services accelerates digitisation across the industry, it is not just users, applications and emails that need to be safeguarded: data workloads, operating systems and back of house infrastructure are also vulnerable to the changing threat landscape, be it nation state attack mercenary hackers or insider threat.
This podcast features a discussion of these challenges with Zeki Turedi, regional Chief Technology Officer at Crowdstrike, a cloud-based security platform provider, who helps us to explore the options for financial services institutions as they adapt their security transformation strategy to the rapidly evolving threat landscape.
Can FinTech partnerships get banks to better-serve SMEs?
The Coronavirus recession has made banks increasingly reluctant to provide accounts and finance to small businesses - apparently down to the higher regulatory burden and a perception that SMEs are riskier and more resource intensive.
This presents a huge problem for legitimate businesses, as it disrupts their business continuity and growth. A multitude of FinTech firms are seizing the opportunity to serve this sizeable chunk of the UK economy, and some of them are looking to coax traditional banks back in via partnerships and collaboration.
This podcast features a conversation with Søren Skov Mogensen, Chief Growth Officer at Banking Circle, which has conducted research into the subject.
The rise of DevSecOps in financial services
As financial services organisations are forced to accelerate digital transformation initiatives to meet consumer and colleague demand for mobile and remote access to apps and sites, many are moving their tech and culture to DevOps.
Development and operations have never been more crucial to the running of a modern financial firm, then throw in the rising need for cyber security protections and you’ve got DevSecOps.
Cloud-based, agile and often automated with forms of artificial intelligence, this business methodology is increasingly separating the winners from the losers in sectors like banking and payments.
This podcast features a discussion on these topics with a couple of experts from a software security company Checkmarx - Director of Product Management Yael Hoze and UK Sales Engineering Team Leader Andrew Thompson.
Finding the UX sweet spot for online banking
Financial services firms are increasingly striving to hit that sweet spot between security and usability, giving a seamless user experience (UX) while protecting them from harm online.
As we all spend more time at home during the pandemic - rather than in the office or visiting a bank branch - it becomes all the more important to get the amount of friction right. More than anything, it’s crucial to acquire and keep customers, who are looking for quick sign-up, easy everyday authentication and confidence in how safe their money is.
This podcast features a conversation with Paul Jones from HID Global’s new Consumer Authentication business unit. We discuss what goes on behind the shiny mobile app, how banks sometimes trump governments in terms of identity trust and what’s next in Know Your Customer tech.
Unlocking the value of Open Banking
Open Banking has been active in the UK since the start of 2018, with consumers starting to realise the benefits of easier account aggregation and data sharing between banking apps. But take-up has been mixed across different areas of the industry and end-user concerns still remain around security and privacy.
Open Banking solutions provider Yolt Technology Services recently researched the topic, uncovering both business and customer attitudes to the API revolution. This podcast features a one-on-one interview with their chief business officer Leon Muis, digging into the survey findings to figure out the key challenges and opportunities within Open Banking.
A busy time to be a CIO
The last six months have been some of the busiest ever for chief information officers, who have had to deal with the challenge and opportunity of one of the largest surges in technology investment in history – with companies spending around $15 billion extra a week on tech.
That’s according to the latest research from Harvey Nash and KPMG, which surveyed more than 4,200 IT leaders, who preside over a combined spend of over $250 billion.
This podcast features and interview with Steve Bates, a principal at KPMG and global leader of the firm’s CIO Centre of Excellence, picking through the findings to assess the biggest trends and most likely future scenarios.
The importance of internet exchange points
The Coronavirus crisis has accelerated the rate of digital transformation within financial services, with companies from incumbent institutions to disruptive startups making sure they have the tech infrastructure to cope with increased online demand.
But one often overlooked factor in these strategic shifts is the role of internet exchange points, with more and more FinTech firms looking to take control of their connections, rather than use third parties.
So this podcast features a discussion with Nurani Nimpuno, Head of Global Engagement at the London Internet Exchange (LINX) - one of the longest serving global link points - to talk through the trends and assess the future of this sector.
The ticking time bomb of outdated file transfer systems
Legacy IT systems are still common across financial services, but the recent lockdown-driven shift to online banking has meant many are being stretched to their limits by digital demand.
This, coupled with the fact that most are on-premise - requiring physical maintenance in a time of remote working - means that the scale and complexity of IT upgrade projects has also increased recently.
One particularly risky element is File Transfer Protocols, which are usually only password protected, and therefore outdated in terms of modern multi-factor security standards. With more sensitive customer data being sent than ever, it’s crucial that this is safe from cyber criminals – who are increasingly targeting financial services firms.
To get a better idea of the extent of the problem, and discuss some of the potential tech solutions, this podcast features a conversation with Gregory Mooney, community development manager for IT and security at Progress.
Connecting data assets to get ahead
Now more than ever, having a clear view of customer information can be the difference between success and failure in the modern financial services marketplace.
With teams and technology stretched to the limit, not to mention company budgets, it’s crucial to make the most of the data assets you already have. But even for less legacy-burdened firms, this can be distributed across a variety of different systems, servers, databases and departments.
Working out a way to gather this data together in one place can revolutionise product development and customer service, giving easy access to key insights and freeing up IT staff to concentrate on more valuable tasks.
To talk about these challenges and opportunities, this podcast features a chat with some experts in the space: Alex Jones, EMEA Senior Director for Customer Success at data specialist Fivetran, and Hendrik Brakmann, Director of Data Science and Analytics at business banking challenger Tide.
The cost of non-compliance
While the Coronavirus crisis means regulators have taken a step back in recent months, the cost of non-compliance remains high for banks of all shapes and sizes.
Be it Anti-Money Laundering directives, Strong Customer Authentication, the Basel III reforms or General Data Protection Regulation, it is crucial to have the right systems and processes in place.
Data management is the key theme running though all of these, regardless of whether you’re a nimbler but less well-resourced digital challenger, or a legacy IT-addled incumbent operating at scale.
This podcast looked at how proper organisation and improvements in data quality can help immensely, when paired with things like automation and cloud-enabled agility. FStech editor Peter Walker spoke to James Cotton, a solutions director at Information Builders, to help get to the bottom of the issues.
Can you trust the CEO? - tackling the rise of authorised fraud
With everyone from the chief executive to the graduate recruit now working from home, there has been a significant spike in the instance of authorised fraud during the Coronavirus lockdown.
As staff are unable to go through the normal security checks, cyber criminals have been taking advantage of dispersed teams and playing people off one another with scam emails purporting to be from senior management.
This podcast features a discussion with NICE Actimize Fraud and Authentication Expert Robert Tharle on how to tackle this problem - and other cyber security threats caused by COVID-19.
Using machine learning to predict fraud
As financial fraud methods evolve, so must the techniques used to detect and defend against them - so as fraudsters automate their hacking, financial services firms are looking to artificial intelligence technology to protect customer data.
Machine learning is one of the most effective ways of combatting such crime, but many businesses don’t feel like they have the expertise to implement such solutions.
This podcast - with Galvanize Principal Product Manager Kevin Legere - looks at some of the ways non-data scientists can process raw data to spot anomalies and predict fraudulent transactions.
Money laundering risk in the time of Coronavirus
The Coronavirus has accelerated digital transformation across all financial services sectors, but none perhaps more so than those defending against money laundering.
As criminals look to take advantage of increasingly online consumers and disparate workforces, it has never been more important to get a holistic view of risk, with the technology to back that up.
This podcast features a chat with Adam McLaughlin, Head of Financial Crime Solutions for EMEA at NICE Actimize, about the methods firms are using to stay secure, maintain regulatory compliance and keep costs down.
RegTech and remote working
As many of the world’s companies are forced to embrace remote working, new challenges are being met in terms of building trust and developing partnerships virtually. When the task is implementing complex regulatory technology solutions, the problems of no face-to-face contact mean managing expectations and making decisions are all the more difficult.
But for many financial services firms, this is the reality. So this podcast discusses some of the ways to overcome these problems, using both automation and people skills. FStech editor Peter Walker spoke with Henry Balani, head of delivery for customer success and support at Encompass Corporation, to find out more.
Act like you’ve been hacked – a new approach to cyber security
As IT teams around the globe attempt to transition towards a new normal, the upheaval has created opportunities that cyber criminals have been eager to exploit. Many financial services firms are starting to think about how they will respond when, rather than if, a data breach occurs.
This podcast features a conversation between FStech editor Peter Walker and Viavi Solutions senior product manager Ward Cobleigh about making the best of existing systems to help save money during the looming recession, sharing tools across teams to enable more efficient threat detection, and how to communicate internally and externally when the worst happens.
Financial crime doesn't discriminate
How are financial services firms battling fraud and keeping up with new regulations, while continuing to innovate in the current landscape? This podcasts brings together a mix of experts to look at how technology can help with compliance as the threats, costs and competition continue to evolve.
The Rise of Instant Payments
Instant payments are creating new business opportunities for banks by providing more touchpoints than ever. With these evolutions underway, Featurespace brought leading industry experts together to discuss how they are protecting customers from fraudsters in real time, utilizing innovative and disruptive solutions to reduce fraud. Click here to find out more.
As cyber attacks and data breaches are in the news on an increasingly regular basis - with regulatory penalties and customer trust on the line for financial services firms - it has never been more crucial to be compliant in the cloud.
This video, with Akamai’s EMEA director of security technology and strategy Richard Meeus, will help explain what your company can be doing to make sure it’s not embroiled in the next big fine or front-page scandal.