Tesco Bank has partnered with Cisco’s imimobile to enhance its customer interactions and increase usage of its mobile banking application.

The retail bank said that imimobile’s cloud communications software and solutions provider would help it to build customer engagement with its Mobile Banking app.

Tesco Bank has worked with imimobile to roll out push notifications to its credit card customers for transaction alerts and credit limit reminders, allowing customers to prevent any additional charges and enable prompt action on suspected fraudulent transactions.

The lender is looking to expand the number of services that use imiconnect’s platform, which automates and orchestrates two-way customer interactions across multiple digital channels.

The notifications are intended to help Tesco Bank customers manage their finances but have also helped the bank to stay compliant with customer contact regulations, the bank said.

The lender also plans to use the imiconnect platform to introduce customer verification use cases as part of PSD2 regulations.

Sudarshan Dharmapuri, executive vice president of products at imimobile, said:“We are pleased to be working together with Tesco Bank to deliver critical customer communications.
“We look forward to wider adoption of imiconnect by Tesco Bank as it progresses along its digital adoption journey and hope to power more and more customer interactions while making each interaction matter more.”

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