Tesco Bank overhauls onboarding with biometric authentication

Tesco Bank has announced a partnership with biometric authentication provider Onfido.

The company will overhaul the onboarding process for new Tesco Clubcard Pay+ customers, following the launch of the new product in January.

Tesco Clubcard Pay+ enables Clubcard members to pay with their Clubcard and pick up extra Tesco Clubcard points wherever they shop.

Tesco said that shoppers can add money and “ringfence their grocery spend” from any UK bank account into their Tesco Clubcard Pay+ account, using its Tesco Bank mobile banking app.

Additionally, customers can save while they shop by rounding up purchases to the nearest pound and saving the difference into a ‘Round Up’ account.

It added that Onfido’s digital identity verification would help streamline the process for new customers. Instead of filling out postal applications, customers can apply directly through the
Tesco Bank mobile banking app. Users take a photo of their government-issued identity document (ID) and a selfie - Onfido first checks that the ID is genuine and then matches it with the user’s face.

“The world of banking and e-commerce has changed significantly in recent years and customers are increasingly looking for integrated, seamless experiences,” said Sigga Sigurdardottir, chief customer officer at Tesco Bank. “Tesco Clubcard Pay+ uses the Tesco Bank mobile banking app to deliver the latest measures and technology to give customers confidence and the highest levels of protection from fraud.

“By partnering with Onfido, we’re building on our reputation as a trusted high street bank with the addition of innovative technology that gives customers the best digital experience possible.”

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