Standard Chartered Bank is partnering with cloud technology platform Avaya to drive the development of its digital banking services.
The international banking giant will use Avaya’s OneCloud private solution for its unified communications and contact centre services in order to offer a more joined-up service for customers that are increasingly moving to online and mobile banking.
The partnership forms part of a multi-year customer experience transformation project, as the bank adapts its range of services to align with people’s digitally-connected lives.
Standard Chartered said 49 per cent of clients are now actively using online or mobile banking, up from 45 per cent in 2017.
Stuart Beaumont, global head of voice and virtual at Standard Chartered, said: “Our partnership with Avaya will enable us to offer a truly seamless experience for our clients by consolidating all our interactions with them in one place.
“This creates greater efficiencies in our structure, with agents being able to transition between all channels, benefiting from the context of previous conversations.”
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