Banco Santander has partnered with Microsoft Azure to drive its hybrid cloud strategy, as part of a €20 billion digital transformation plan.

The Spanish-headquartered bank said the software giant’s cloud and artificial intelligence capabilities will improve customer service and operational efficiency as a part of a multi-year agreement.

Santander is transitioning its IT infrastructure towards a multi-cloud environment, with global platforms supported by agile methodologies, helping to accelerate the group’s technological transformation announced last month.

As part of the partnership, Microsoft will extend the bank’s cloud capabilities across its markets, driving the creation of cloud native applications and developing new banking solutions, while extending current applications with new intelligent capabilities.

Dirk Marzluf, head of technology and operations at Banco Santander, said: “We firmly believe that through successful, customer focused innovation we can earn greater loyalty by improving and personalising customers experiences, while also becoming more agile and efficient.

“Technology is a key enabler to the success of our business and Microsoft is a strong partner who will help us achieve our vision,” he added.

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