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Monday 27 January 2020


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NatWest website back online after fresh outages

Written by Hannah McGrath

RBS and NatWest online services and website are back up and running after suffering a series of outages since customers were left locked out of online banking on Tuesday morning.

A message posted to NatWest's Twitter feed yesterday (Wednesday) evening reads:"Our website is now back up and running. Sorry for any problems this caused you and thanks for your patience while we fixed it."

The relapse of the website shortly after 10am on Wednesday came after NatWest reported that the issue had been resolved on Tuesday evening. Customers trying to access their online banking services from 9am on Tuesday morning started receiving an error page.

NatWest said that its website was unavailable in the latest glitch but said that online banking and mobile apps were still working for digital banking customers.

In response to a query from a frustrated customer posting to NatWest's Twitter feed on Wednesday, the bank said: "We are aware of an issue with our landing page and our technology team are working hard to fix this."

The outages come after credit card customers were unable to access accounts during a glitch last week that was attributed to a third party outage at US credit platform Tsys.

That outage also affected Nationwide Building Society and Tesco Bank.

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