NatWest is to launch a video banking channel to let business customers hold a pre-arranged video call with advisers using a mobile device, tablet or PC.

The new service will allow small and medium-sized enterprises (SMEs) to call multiple participants in different locations, with an option for their existing NatWest relationship manager to join for continuity, in addition to the members of the newly-formed video banking team.

Services available through the video banking team will include advice on international trade and cash management, as well as cash, cards and liquidity products.

NatWest also said the new service allows it to hold a complete, secure record of every customer interaction for risk and regulatory purposes.

The service has been developed through a partnership with communications technology company Zoom, after the bank initially worked with them to introduce remote video conferencing across its 70,000 staff.

After an initial trial with a limited number of customers, the bank is hoping to roll it out further in 2019.

Paul Thwaite, head of sales, specialist businesses and business banking at NatWest, said: “With this trial showing positive initial results and encouraging customer feedback, we hope to be able to roll-out video banking to all our customers, providing them with further choice and flexibility and making it easier for them to focus on running their business.”

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