Nationwide's payment systems experience outage

Nationwide’s payment systems experienced an outage yesterday.

The issues impacted payments both leaving and arriving in customer accounts.

A Nationwide spokeswoman attributed the disruption to “extremely high volumes of transactions on the first working day of the year” and said it “took the decision to temporarily queue inbound faster payments”.

The High Street bank said customers awaiting payments do not need to do anything and that the payments “would arrive ASAP”.

Nationwide said the issues impacted payments made digitally to individuals, but that bulk payments such as wages, direct debits, and standing orders should not be affected.

"We hope to get our systems back to normal and apologise for any inconvenience caused because of these delays,” said a Nationwide spokesperson. “All other services are working normally."

They added: "Members can continue to use their cards to pay for goods and services, access the internet bank and banking app and withdraw cash from ATMs."

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