The London Institute of Banking and Finance (LIBF) is launching a new banking qualification - the Certificate in Retail and Digital Banking (CertRDB) - to help banks fill the digital skills gap and help those working in the industry ‘future proof’ their career in the sector.

Rob Thompson, head of banking Services at the LIBF, said: “In these changing times, banks need staff who can quickly move to a digital environment and keep up with fast-moving regulatory and economic demands.

"They'll also need staff who can build strong relationships with customers over digital channels, banks are telling us that they need help to develop these skills among their staff – our new certificate will fill that gap.”

CertRDB will help banks equip their staff with the skills and knowledge they need to manage the changes. It can be studied as part of the apprenticeship standard, enabling banks to use levy funding. It forms part of the LIBF Professional Qualification Framework, which leads to chartered status.

The certificate covers: emerging bank business models, retail products and services; changes in customer expectations and behaviour; digital innovation and its impact on customer services and bank processes; capturing, analysing and using customer data; plus digital influences in financial services regulation and legislation.

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