AI firm partners with Turkish bank

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AI firm partners with Turkish bank

By Chris Lemmon

06/06/2018

Artificial intelligence (AI) firm Clinc has partnered with Turkish bank İşbank to launch call centres powered by the technology.

Announced at the Money 20/20 Europe conference, the Spotlight self-service AI platform will be rolled out to İşbank’s 5.5 million mobile users. Later this year, the bank also plans to integrate Clinc’s AI into its call center, enabling representatives to provide quicker and more accurate responses to customer inquiries made over the phone.

Clinc today also announced that it has has opened its first international office, located in the heart of London’s financial district. The move will allow the Michigan-based company to increase its team and better serve an expanding customer base throughout Europe.

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