More than half (55 per cent) of professionals from the finance, technology and consultancy sectors believe that COVID-19 has encouraged them to prioritise digital transformation initiatives. 

A survey of 139 such professionals by the Banking Industry Architecture Network (BIAN), the non-profit organisation that promotes and provides a common framework for the banking industry, also found that one in five believe that the pandemic will be the primary driver for change over the next several years. 

This aligns with the fact that 37 per cent of professionals believe the changing of customer demands will drive the most significant change of the next few years. This was followed by Open Banking (24 per cent), the development and implementation of artificial intelligence (14 per cent) and the adherence to regulation (five per cent). 

Hans Tesselaar, executive director of BIAN, commented:  "The Coronavirus has forced a lot of changes to our everyday lives - I expect when we start to recover, many of these changes will stick, including our continued use of digital services." 

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