Banks are under immense pressure to undergo rapid transformation and roll out innovative new products and services at the same pace as their competitors, while at the same time ensuring the high-quality customer experiences which consumers now expect.

Attempting large scale digital transformation in a short period of time always carries a degree of risk when it comes to operational continuity, with some FSIs left counting the devastating cost of IT failures and data breaches to their reputation, compliance and their bottomline.

This situation has only been made more difficult by the fact that many FSIs are simultaneously attempting to undergo migrations to the cloud, while also carrying years of accumulated legacy infrastructure at a time when employees are working from home, which can make visibility across all their networks and applications an almost impossible task.

All these factors combine to mean that when a system fails or is brought down by malicious actors, the process of establishing root cause and ensuring full recovery can be excruciatingly slow, with the impact on customer trust reverberating well beyond the weekly news cycle.

To delve further into these topics as well as some possible solutions to these dilemmas, FStech was joined by Phillip Gervasi, Senior Technical Evangelist, at Riverbed.