Fact or friction: What do we really know about consumer banking?

Hannah McGrath

Editor, FStech

Dean Stevenson

Principle Pre-Sales Consultant, HID

As consumers adapt their habits and increasingly transact online, demand for digital financial services has risen exponentially.

As a result, financial institutions (FIs) are under pressure to provide smooth onboarding processes, featuring the most up to date and easy to use technology combined with security and compliance - or risk losing the customer at the first hurdle.

To delve further into these challenges, FStech partnered with HID Global to conduct a survey to shed some light on how financial institutions in UK and around Europe view these challenges.

In this podcast, Dean Stevenson, a consultant and secure identity specialist at HID Global, explores the results of this recent survey and how FIs are keeping customers safe while reducing friction.

HID Global: https://www.hidglobal.com/

To find out more: https://www.fstech.co.uk/fst/keeping-customers-safe-while-reducing-friction/

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