Nationwide has launched an iOS and Android app for customers to manage their personal finances. Built by IPL along with IBM, within the 100 days of the app being available the iOS version had been downloaded over 430,000 times and had secured a five star rating, the only UK financial services app to do so.

The mobile platform is the latest part of Nationwide’s investment in its wider multi-channel framework; a framework that has been designed, implemented and supported by IPL. Nationwide’s refreshed and re-launched online banking offering, which went live in November 2011, was designed with cross-channel integration in mind, making the development and launch of a new mobile app the next strategic step.

Emma Goodwin, managing director commercial business unit at IPL, comments: “We have been working with Nationwide for many years now and its desire to provide the very best services and capabilities across all its customer channels has been consistently very clear. From the outset, the online bank was designed with further channels in mind, not just from a technical perspective, but also from the customer service standpoint. The multi-channel framework underpinning this service has been built using IPL’s extensive experience and expertise in designing and delivering highly secure business-critical services across all channels. Delivering a level of security and stability that fully supports Nationwide’s customer-centric view. The fact that within the first seven days of the soft launch, the iOS version of the app was downloaded 40,000 times and in turn has secured a five star rating speaks for itself – Nationwide has once again demonstrated its leading role in the provision of financial services to its customers.”

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