Barclaycard survey reveals 73% of retailers 'experienced fraud reduction' since SCA launch

Since the introduction of mandatory Strong Customer Authentication (SCA), 73 per cent of retailers have reported a decline in online payment fraud, according to a new report by Barclaycard Payments.

SCA was introduced earlier this year by the Financial Conduct Authority (FCA) to help fight the £238.6 million of online fraud committed in the UK each year.

SCA requires shoppers to provide two-factor authentication to complete online purchases.

The report found that 63 per cent of retailers with an e-commerce channel believed SCA was having a positive impact on their business.

80 per cent of customers were reportedly happy to go through a more time-consuming checkout process in order to help protect their personal and financial details.

Since SCA was introduced in March, ‘cart abandonment’ was shown to have decreased from 32 percent to 29 per cent.

28 per cent of merchants still aren’t fully compliant with SCA, however, resulting in £2.7 million in sales being declined every day.

“While most business have adapted well to the new levels of security, it does remain concerning that so many are still yet to become fully compliant,” said Kirsty Morris, managing director of specialist sales at Barclaycard Payments. “Our data shows that businesses risk losing millions in revenue by not upgrading their systems, so it’s important they look to make the shopping experience as safe and smooth as possible for their customers.”

    Share Story:

Recent Stories


Sanctions evasion in an era of conflict: Optimising KYC and monitoring to tackle crime
The ongoing war in Ukraine and resulting sanctions on Russia, and the continuing geopolitical tensions have resulted in an unprecedented increase in parties added to sanctions lists.

Achieving operational resilience in the financial sector: Navigating DORA with confidence
Operational resilience has become crucial for financial institutions navigating today's digital landscape riddled with cyber risks and challenges. The EU's Digital Operational Resilience Act (DORA) provides a harmonised framework to address these complexities, but there are key factors that financial institutions must ensure they consider.

Legacy isn’t the enemy: what FSIs can do to keep their systems up and running
In this webinar we will examine some of the steps FSIs have already taken to rigorously monitor and test systems – both manually and with AI-powered automation – while satisfying the concerns of regulators and customers.

Optimising digital banking: Unifying communications for seamless CX
In the digital age, financial institutions risk falling behind their rivals if they fail to unite fragmented communications ecosystems to deliver seamless, personalised customer experiences.

This FStech webinar sponsored by Precisely explores vital strategies to optimise cross-channel messaging through omnichannel orchestration and real-time customer data access.