TSB launches 43 pop-up branches

TSB is set to launch 43 new pop-up branches spread across the UK: 22 in England, 19 in Scotland, and two in Wales.

The move comes after the High Street bank’s decision to close almost half of its physical branches, approximately 80 in 2020 and 160 during the start of this year.

The first 18 pop-ups will be launched in April, with the others to follow between now and summer.

TSB confirmed most of the pop-ups will be based in locations where it takes its customers longer than 20 minutes to travel to their nearest branch, including town halls, libraries or community centres and other popular community hot spots.

In addition, TSB also said it is finalising a pilot which will allow customers to use a digital platform to deposit cash in selected local shops or supermarkets.

The High Street bank is partnering with payments and financial technology company Diebold Nixdorf and payments platform Paysafe to pilot the concept, due to start this month, in communities in Glasgow, Newcastle, Manchester, Liverpool and Birmingham.

TSB is just one of the High Street banks that has been shuttering its physical branches; Santander is set to close 111 branches by the end of August 2021, while HSBC announced plans to close 82 UK branches in January.

“Although we’ve seen a significant rise in customers using digital banking, we know accessing banking services and cash remains important to many customers and we’re always looking for innovative and inclusive ways to help them,” said Carol Anderson, director, branch banking, at TSB. “The pop-up service will support our customers in parts of the country where it takes longer to get to a branch.”

He added: “The pop-ups and future access to cash pilot will test demand for these types of services, giving us insight on what more we can do for customers in the future.”

    Share Story:

Recent Stories


New Business Frontiers
FStech’s Mark Evans discusses the future of financial services with Liu Jianning of Huawei, covering the limitations that current thinking can impose, how financial institutions can embrace technology to be both agile and resilient, and making space for the organisation to focus on the job of creating innovative business models and on delivering business value for their customers.

The Future of Intelligent Finance
FStech Group Editor Mark Evans sits down with Jason Cao, President of Global Financial Services Business Unit, Enterprise BG at Huawei ahead of its Intelligent Finance Summit which was held on 3rd and 4th of June in Shanghai. This Q&A delves into key trends in digital transformation of the financial services industry as well as a look at how data, robotic infrastructure, intelligent storage and innovative technologies are shaping the future for FSIs.

Cracking down on fraud
In this webinar a panel of expert speakers explored the ways in which high-volume PSPs and FinTechs are preventing fraud while providing a seamless customer experience.