Just one in four payments now made in cash

Fewer than one in four payments are now being made in cash - at around half of pre-COVID levels - as businesses and consumers alike look for contact-free ways to pay.

This is according to research from Square, taking data from thousands of transactions across hundreds of small and medium sized businesses across the UK that used its point of sale and payments technology, between January to July.

The report identified that in parallel with the cashless trend, consumers and businesses are increasingly using e-commerce and mobile payments. The percentage of remote payments taken by businesses using Square increased from two per cent in January to 33 per cent in April, at the height of the pandemic.

Square found that 31 per cent of businesses made the move to being cashless by mid-July, from just eight per cent at the start of 2020.

The food and drink sector led the way in going cashless, with a third of businesses in this sector becoming cashless, up from eight per cent at the start of the year. Similar trends have been seen in other sectors, including professional services (29 per cent from seven per cent), retail (24 per cent from eight per cent) and healthcare and fitness (29 per cent from 15 per cent).

Felipe Chacon, economist at Square, said: “Existing trends towards digital and cashless payments and away from cash that have been underway for years have been greatly accelerated as a result of the pandemic.

"Business owners have had to move fast, quickly adapting to new ways of getting paid - they’ve had to balance keeping themselves and customers safe and feel safe, alongside making every sale they can.”

However, a separate report from Loomis, the UK’s largest cash management specialist, showed a significant increase in the number of retailers accepting cash again and a rise in the amount of cash being used by consumers since non-essential retailers re-opened and the ‘Eat Out to Help Out’ scheme started.

At the start of lockdown, the number of cash collections by Loomis fell to 30 per cent of usual levels. Since lockdown measures eased in July, the number of cash collections across the UK have steadily risen to 64 per cent of pre-lockdown levels.

Since the start of August, the number of retailers accepting cash payments again has risen by seven per cent.

Simon Wood, commercial director of Loomis UK, commented: “Since the World Health Organisation confirmed there is no proven health risk to using cash compared to other payment methods, it is clear that consumers are enjoying being given a choice of how to pay for their goods again.

“Whilst digital technology and the impact of the pandemic has driven many to switch to digital and contactless payments, it is clear that cash is here to stay; it still plays a vital and pivotal role for many business and consumers.”

    Share Story:

Recent Stories


Data trust in the AI era: Building customer confidence through responsible banking
In the second episode of FStech’s three-part video podcast series sponsored by HCLTech, Sudip Lahiri, Executive Vice President & Head of Financial Services for Europe & UKI at HCLTech examines the critical relationship between data trust, transparency, and responsible AI implementation in financial services.

Banking's GenAI evolution: Beyond the hype, building the future
In the first episode of a three-part video podcast series sponsored by HCLTech, Sudip Lahiri, Executive Vice President & Head of Financial Services for Europe & UKI at HCLTech explores how financial institutions can navigate the transformative potential of Generative AI while building lasting foundations for innovation.

Beyond compliance: Transforming document management into a strategic advantage for financial institutions
In this exclusive fireside chat, John Rockliffe, Pre-Sales Manager at d.velop, discusses the findings of Adapting to a Digital-Native World: Financial Services Document Management Beyond 2025 and explores how FSIs can turn document workflows into a competitive advantage.

Sanctions evasion in an era of conflict: Optimising KYC and monitoring to tackle crime
The ongoing war in Ukraine and resulting sanctions on Russia, and the continuing geopolitical tensions have resulted in an unprecedented increase in parties added to sanctions lists.