Metro Bank extends Backbase partnership to accelerate digital transformation

Metro Bank has renewed its partnership with Backbase as part of its digital transformation plans.

The UK challenger bank is using the company’s tech to provide digital innovation support for its business banking customers.

Backbase and Metro Bank have already been in partnership for five years.

Last year the bank launched a new online journey for its small to medium-sized enterprise (SME) business account customers.

At the time it claimed new users would be able to open a business account on their mobile or online in just 15 minutes from application, through to identification checks and approval.

In 2020 it also awarded Wipro a multi-year contract to deliver and transform testing and environment management services, as part of a push for improved efficiency of IT delivery.

“Backbase has been a dedicated digital technology partner to us from the start, and we are continually impressed by the company’s investments in research and innovation,” said Cheryl McCuaig, chief information officer, Metro Bank. “We’ve benefited substantially from direct access to Backbase's ongoing in-house innovation, and by using its cloud-native technology we’ve been able to optimise our IT costs.”

    Share Story:

Recent Stories


The Rise of Instant Payments
Instant payments are creating new business opportunities for banks by providing more touchpoints than ever. With these evolutions underway, Featurespace brought leading industry experts together to discuss how they are protecting customers from fraudsters in real time, utilizing innovative and disruptive solutions to reduce fraud. Click here to find out more.

Offloading Cyber Risk in the Cloud
As cyber attacks and data breaches are in the news on an increasingly regular basis - with regulatory penalties and customer trust on the line for financial services firms - it has never been more crucial to be compliant in the cloud.

This video, with Akamai’s EMEA director of security technology and strategy Richard Meeus, will help explain what your company can be doing to make sure it’s not embroiled in the next big fine or front-page scandal.

Using Adobe analytics helps businesses achieve 1.7x customer retention
99% of experience driven FS Businesses consistently use analytics for testing and optimisation, improving customer satisfaction metrics by 1.8 times.

To learn more – please read the 2019 Digital Trends: Financial Services in Focus report. Download here