Metro Bank extends Backbase partnership to accelerate digital transformation

Metro Bank has renewed its partnership with Backbase as part of its digital transformation plans.

The UK challenger bank is using the company’s tech to provide digital innovation support for its business banking customers.

Backbase and Metro Bank have already been in partnership for five years.

Last year the bank launched a new online journey for its small to medium-sized enterprise (SME) business account customers.

At the time it claimed new users would be able to open a business account on their mobile or online in just 15 minutes from application, through to identification checks and approval.

In 2020 it also awarded Wipro a multi-year contract to deliver and transform testing and environment management services, as part of a push for improved efficiency of IT delivery.

“Backbase has been a dedicated digital technology partner to us from the start, and we are continually impressed by the company’s investments in research and innovation,” said Cheryl McCuaig, chief information officer, Metro Bank. “We’ve benefited substantially from direct access to Backbase's ongoing in-house innovation, and by using its cloud-native technology we’ve been able to optimise our IT costs.”

    Share Story:

Recent Stories


Banking's GenAI evolution: Beyond the hype, building the future
In the first episode of a three-part video podcast series sponsored by HCLTech, Sudip Lahiri, Executive Vice President & Head of Financial Services for Europe & UKI at HCLTech explores how financial institutions can navigate the transformative potential of Generative AI while building lasting foundations for innovation.

Beyond compliance: Transforming document management into a strategic advantage for financial institutions
In this exclusive fireside chat, John Rockliffe, Pre-Sales Manager at d.velop, discusses the findings of Adapting to a Digital-Native World: Financial Services Document Management Beyond 2025 and explores how FSIs can turn document workflows into a competitive advantage.

Sanctions evasion in an era of conflict: Optimising KYC and monitoring to tackle crime
The ongoing war in Ukraine and resulting sanctions on Russia, and the continuing geopolitical tensions have resulted in an unprecedented increase in parties added to sanctions lists.

Achieving operational resilience in the financial sector: Navigating DORA with confidence
Operational resilience has become crucial for financial institutions navigating today's digital landscape riddled with cyber risks and challenges. The EU's Digital Operational Resilience Act (DORA) provides a harmonised framework to address these complexities, but there are key factors that financial institutions must ensure they consider.