Metro Bank extends Backbase partnership to accelerate digital transformation

Metro Bank has renewed its partnership with Backbase as part of its digital transformation plans.

The UK challenger bank is using the company’s tech to provide digital innovation support for its business banking customers.

Backbase and Metro Bank have already been in partnership for five years.

Last year the bank launched a new online journey for its small to medium-sized enterprise (SME) business account customers.

At the time it claimed new users would be able to open a business account on their mobile or online in just 15 minutes from application, through to identification checks and approval.

In 2020 it also awarded Wipro a multi-year contract to deliver and transform testing and environment management services, as part of a push for improved efficiency of IT delivery.

“Backbase has been a dedicated digital technology partner to us from the start, and we are continually impressed by the company’s investments in research and innovation,” said Cheryl McCuaig, chief information officer, Metro Bank. “We’ve benefited substantially from direct access to Backbase's ongoing in-house innovation, and by using its cloud-native technology we’ve been able to optimise our IT costs.”

    Share Story:

Recent Stories

New Business Frontiers
FStech’s Mark Evans discusses the future of financial services with Liu Jianning of Huawei, covering the limitations that current thinking can impose, how financial institutions can embrace technology to be both agile and resilient, and making space for the organisation to focus on the job of creating innovative business models and on delivering business value for their customers.

The Future of Intelligent Finance
FStech Group Editor Mark Evans sits down with Jason Cao, President of Global Financial Services Business Unit, Enterprise BG at Huawei ahead of its Intelligent Finance Summit which was held on 3rd and 4th of June in Shanghai. This Q&A delves into key trends in digital transformation of the financial services industry as well as a look at how data, robotic infrastructure, intelligent storage and innovative technologies are shaping the future for FSIs.

Cracking down on fraud
In this webinar a panel of expert speakers explored the ways in which high-volume PSPs and FinTechs are preventing fraud while providing a seamless customer experience.