Westpac launches payment cards for visually impaired

Australian bank Westpac has launched a new collection of cards to make payments more accessible for blind and low vision customers.

As well as including a braille marker, the credit, debit and pre-paid cards have notches along the short edge to allow customers to distinguish between payment cards using only touch. The notches also help customers to orientate cards correctly when making payments or using ATMs.

The cards use Mastercard’s Touch Card feature which uses square notches for credit cards, round for debit cards and triangular one for pre-paid cards.

Westpac said that the cards will be progressively rolled out to customers.

“The features of the new cards are a simple but innovative step forward that will make a big difference in the day-to-day lives of many blind or low vision Australians,” said Annabel Fribence, Westpac’s chief brand and marketing officer. “It’s important to make payments easier for everyone, including customers with vision impairment. “Now all Westpac customers can identify their payment cards by either sight or touch.”

Sally Aurisch, Blind Citizens Australia chief executive, said: “Measures like this can go a long way to giving customers who are blind or vision impaired that extra bit of confidence and independence when stepping up to the payment counter. It is encouraging to see such innovative features being used to make accessibility a priority.”

    Share Story:

Recent Stories


Data trust in the AI era: Building customer confidence through responsible banking
In the second episode of FStech’s three-part video podcast series sponsored by HCLTech, Sudip Lahiri, Executive Vice President & Head of Financial Services for Europe & UKI at HCLTech examines the critical relationship between data trust, transparency, and responsible AI implementation in financial services.

Banking's GenAI evolution: Beyond the hype, building the future
In the first episode of a three-part video podcast series sponsored by HCLTech, Sudip Lahiri, Executive Vice President & Head of Financial Services for Europe & UKI at HCLTech explores how financial institutions can navigate the transformative potential of Generative AI while building lasting foundations for innovation.

Beyond compliance: Transforming document management into a strategic advantage for financial institutions
In this exclusive fireside chat, John Rockliffe, Pre-Sales Manager at d.velop, discusses the findings of Adapting to a Digital-Native World: Financial Services Document Management Beyond 2025 and explores how FSIs can turn document workflows into a competitive advantage.

Sanctions evasion in an era of conflict: Optimising KYC and monitoring to tackle crime
The ongoing war in Ukraine and resulting sanctions on Russia, and the continuing geopolitical tensions have resulted in an unprecedented increase in parties added to sanctions lists.