Lloyds Bank and Virgin Money were hit by a technical glitch on Monday, with customers struggling to access their online banking services and see transactions.

Down Detector, an online platform that monitors website outages, registered over 650 customers complaints from Lloyds’ customers, with some reporting that they couldn’t see any transactions in the app since 8.30am.

Lloyds, which currently has a 22 million-strong customer base, said the outage could have been linked to issues with Microsoft Azure.

Last Thursday, NatWest reported a similar issue with its banking app which locked customers out of the platform for the second time this year. The Royal Bank of Scotland, which is owned by the NatWest Group, also reported an issue with its banking app, with around 200 additional customers complaining about the issue.

Both Lloyds and Virgin Money apologised to their customers on X, formerly Twitter.

“We're aware that some customers are having issues with our mobile banking app and internet banking service this morning with customers not being able to view their transactions,” wrote Virgin.

The glitch affected more than 1,000 customers in total, according to Down Detector.

The issue was resolved at around 2pm on Monday, with Lloyds posting an update on social media to confirm that its technical issues were fixed.

Virgin Money also issued a statement announcing that services were working as usual.

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