Jordan Kuwait Bank has announced plans to unify its digital channels within an “advanced next-generation platform” as part of the bank's wider digital transformation.

The Middle Eastern bank has signed a long-term strategic agreement with payments and digital banking tech firm BPC to build the “integrated digital ecosystem”.

The move aims to support Jordan Kuwait Bank's digital transformation journey over the coming years by building an "integrated, flexible, and scalable" digital platform that will enable it to develop and launch modern digital services more quickly and efficiently.

The bank said that the platform will provide a unified, "customer-centric" banking experience that gives customers access digital banking services.

As part of the integration, the bank's digital wallet will be migrated to the new platform, where customers will be able to conduct their daily financial transactions.

The platform also provides "advanced digital solutions" for small and medium-sized enterprises and merchants, including management of payments, settlements, and data tracking and analysis through flexible dashboards.

The digital merchant solutions enable companies to accept payments directly via smartphones and tablets, without the need for traditional devices, with the aim of expanding the acceptance of digital payments, supporting merchant enablement, and contributing to enhancing financial inclusion across the country.

Commenting on the announcement, Haitham Al-Battikhi, group chief executive of the Jordan Kuwait Bank, said that the move represents a “pivotal strategic milestone” within the bank’s comprehensive digital transformation journey.

He added that the plans reflect the organisation’s commitment to building an integrated and sustainable digital banking ecosystem capable of responding to "evolving market requirements".

Al-Battikhi went on to say that developing digital channels is a “fundamental step” in shaping the future of banking and strengthening the bank’s ability to meet demand for more advanced and efficient digital financial services.

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