Banco Sabadell to roll out testing framework for digital accessibility

Spanish banking group Banco Sabadell is to roll out a new testing framework to boost the accessibility of its digital services.

The bank is partnering with DXC Technology on the framework, which will combine manual testing, automation, and AI-driven analysis to identify and resolve accessibility issues across its digital platforms and make its services more inclusive.

The move forms part of Banco Sabadell’s wider plans to create a more inclusive experience for its 12 million customers across Spain.

The new framework is designed to reduce user drop-off, improve customer satisfaction, and support greater independence in day-to-day digital interactions.

Banco Sabadell’s Technology Competence Center in Alicante is leading the project, with DXC providing 350,000 hours of advanced testing annually.

“At Banco Sabadell, we are committed to creating a digital environment that is accessible to everyone,” said Elena Carrera, general director of operations and technology, Banco Sabadell.

She added that the new framework will ensure the bank's digital services are "inclusive and usable by all groups, including people with disabilities.”

The bank has developed a methodology that integrates accessibility testing throughout the entire product development lifecycle, this includes a real-time monitoring system that evaluates issues based on business impact and provides actionable recommendations for resolution.

Last month, Spain's BBVA confirmed it would proceed with its hostile takeover bid for smaller rival Banco Sabadell, despite the Spanish government imposing conditions that would prevent the banks from fully merging for at least three years.

The country's second-largest bank announced that it would not withdraw its offer worth more than €14 billion ($16 billion), even though Madrid's restrictions will delay some of the expected cost savings from the deal.

In June, Banco Sabadell announced it was exploring the sale of its British high street bank TSB after receiving preliminary expressions of interest from potential buyers.

Sabadell acquired TSB, which was formerly owned by Lloyds Banking Group, in 2015 for £1.7 billion as part of the bank's strategy to "internationalise" and diversify away from Spain.

TSB has about five million customers in the UK and reported pre-tax profits of £285mn on income of £1.14 billion last year, with total assets of £46.1 billion at the end of 2024.



Share Story:

Recent Stories


Data trust in the AI era: Building customer confidence through responsible banking
In the second episode of FStech’s three-part video podcast series sponsored by HCLTech, Sudip Lahiri, Executive Vice President & Head of Financial Services for Europe & UKI at HCLTech examines the critical relationship between data trust, transparency, and responsible AI implementation in financial services.

Banking's GenAI evolution: Beyond the hype, building the future
In the first episode of a three-part video podcast series sponsored by HCLTech, Sudip Lahiri, Executive Vice President & Head of Financial Services for Europe & UKI at HCLTech explores how financial institutions can navigate the transformative potential of Generative AI while building lasting foundations for innovation.

Beyond compliance: Transforming document management into a strategic advantage for financial institutions
In this exclusive fireside chat, John Rockliffe, Pre-Sales Manager at d.velop, discusses the findings of Adapting to a Digital-Native World: Financial Services Document Management Beyond 2025 and explores how FSIs can turn document workflows into a competitive advantage.

Sanctions evasion in an era of conflict: Optimising KYC and monitoring to tackle crime
The ongoing war in Ukraine and resulting sanctions on Russia, and the continuing geopolitical tensions have resulted in an unprecedented increase in parties added to sanctions lists.