b1Bank, a community bank based in Louisiana, has installed agentic AI agents to carry out daily workflows.

The US bank said the move will focus on streamlining and automating repeatable, policy-driven activities across core deposit and loan operation processes.

The bank said the deployment of the agentic AI agents will reducing manual effort and operational friction so that teams can devote more time towards higher value-adding work such as analysis, exception handling, and customer engagement.

The agentic AI agents have been installed in partnership with with UK-based FinTech Covecta.

The agents will be embedded into b1BANK’s existing workflows performing structured, assessments for operations and risk teams to review.

b1bank said these specialised agents are engineered to enhance accuracy, operational efficiency, and customer outcomes while ensuring compliance with rigorous standards and company-specific policy requirements.

Jude Melville, chairman and chief executive at b1BANK said that the agents already understand the complexities of the company’s workflows and policies.

“This allows our teams to immediately focus more of their energy on relationship building, complex decision-making and strategic growth, while AI agents handle the repetitive checks and reconciliations that have historically created bottlenecks,” he added.

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