BBVA has recently tested an AI language model by OpenAI to see if the technology generates useful summaries of conversations between customers and bank agents to save time for customer-facing teams.
The tests, which produced “encouraging” results, were run on ten unedited Spanish conversations about banking extracted from publicly available online forums.
The financial services company tested the technology on customers without any previous customisation, re-training, or transfer learning, and asked the tech to generate summaries that would be useful to bank agents who join the conversation.
The Spanish business said that while the accuracy of the test on just ten conversations “can’t be very high,” the results obtained were “encouraging and suggest further exploration of the model’s value for the targeted tasks.”
Latest News
-
Klarna and Google Cloud ink AI deal
-
Yapily partners with Google to support bank account verification for businesses
-
Financial services leaders swap AI hype for hard-won lessons at The Future of AI in Financial Services 2025
-
OpenAI buys AI personal finance app Roi
-
Car finance mis-selling redress to cost lenders £11bn under FCA plan
-
India to ‘introduce biometric authentication’ for instant digital payments
Data trust in the AI era: Building customer confidence through responsible banking
In the second episode of FStech’s three-part video podcast series sponsored by HCLTech, Sudip Lahiri, Executive Vice President & Head of Financial Services for Europe & UKI at HCLTech examines the critical relationship between data trust, transparency, and responsible AI implementation in financial services.
Banking's GenAI evolution: Beyond the hype, building the future
In the first episode of a three-part video podcast series sponsored by HCLTech, Sudip Lahiri, Executive Vice President & Head of Financial Services for Europe & UKI at HCLTech explores how financial institutions can navigate the transformative potential of Generative AI while building lasting foundations for innovation.
Beyond compliance: Building unshakeable operational resilience in financial services
In today's rapidly evolving financial landscape, operational resilience has become a critical focus for institutions worldwide. As regulatory requirements grow more complex and cyber threats, particularly ransomware, become increasingly sophisticated, financial services providers must adapt and strengthen their defences. The intersection of compliance, technology, and security presents both challenges and opportunities.
Unleashing generative AI: A force multiplier for financial crime teams
This FStech webinar, sponsored by NICE Actimize sees industry experts examine the revolutionary impact of generative AI on financial crime operations, and provides actionable insights to enhance your compliance strategies.
© 2019 Perspective Publishing Privacy & Cookies
Recent Stories