Aviva rolls out AI for motor claims

Aviva is using artificial intelligence (AI) to boost the accuracy and efficiency of UK motor claims.

The insurance business has teamed up with UK tech unicorn Tractable, which develops visual AI to calculate repair costs for damaged homes and cars by using photos.

The company has rolled out the technology to help it more quickly and accurately “complete remote assessment of repair estimates and increase consistency of diagnosis”.

Aviva is implementing the tech across its entire UK repair network, including Solus, its chain of body work establishments.

The company said that the collaboration will help it meet its sustainability goals by making sure parts which can be safely repaired are not needlessly replaced.

“Implementing Tractable’s AI into our motor claims will deliver multiple benefits. It will improve the accuracy of repair diagnostics across Aviva’s UK repair network, making the way in which we assess vehicle damage more efficient,” said Simon Smith, managing director, Solus. “This means we can get to work on fixing the vehicle and getting customers back on the road.

“It also helps us work towards our sustainability ambition of being a net zero company by 2040. Remotely identifying which parts can be repaired rather than replaced has a number of environmental benefits: we avoid the unnecessary journeys by an assessor to look at a claim in person; we prevent safe, working parts from going to landfill; and we reduce the volume of green or new parts that would need to be ordered and shipped in the first place.”

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