Trillium Software
     


Events diary

2012 EVENTS

7 February - FinovateEurope
London
W: http://www.finovate.com/europe2012/

13-14 March - Cards & Payments Solutions
London
W: http://www.retailbusinesstechnologyexpo.com/page.cfm/link=31

24-26 April - Infosecurity Europe 2012
London
W: http://www.infosec.co.uk

FSTECH EVENTS

FStech Roundtables

FStech hosts a number of exclusive roundtables throughout the year, attended by leading industry figures. Past topics have included payments, IT security, mobile, fraud and datacentres and numerous other topics at the forefront of the industry.

To attend our roundtables, please contact: timothy.skinner@fstech.co.uk
+44 (0)20 7562 2417


31 January 2012

Join us at the threat of modern malware roundtable event
Tower 42, City of London

Only open to senior IT professionals within the financial sector. (Sorry, no vendors or solution providers.)You’ll meet with 10-12 other professionals in a relaxed environment, hosted within the financial district of London and have the opportunity to discuss the threat of modern malware. This discussion will explore the wide array of modern threats to security systems at financial institutions across the country; and examine possible routes into nullifying this cyber risk.

To register contact: timothy.skinner@fstech.co.uk (+44) 207 562 2417.


15 March 2012

FStech and CIR Magazine - Secure Information Conference 2012
Hilton London Tower Bridge

This free one day conference is open to financial institutions, IT practitioners, retailers or consultants.The day has three main themes: IT security, resilience and data management, each with top-level speakers from major organisations, case studies and extensive panel discussions.

If you work in IT security for a financial sector, other large corporate or governmental organisation where security is key this high-level conference is a must attend event.

Find out more and register here: www.fstech.co.uk/s-i-c


28 March 2012

FStech Awards 2012
Lancaster London Hotel, Bayswater

The awards recognise excellence and innovation in the field of information technology within the UK and EMEA financial services sectors. The shortlist has now been revealed and the winners will be announced at the awards ceremony and gala dinner on 28 March 2012 at the Lancaster London Hotel, Bayswater.

Find out more and book your table here: www.fstech.co.uk/awards

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markevans


FStech Whitepapers
Single Customer View in Financial Service
This white paper outlines what a single customer view is and what the UK requirements are, why this represents best practice and how it can be advantageous to the business, and the techniques and technologies that will be most effective in establishing and maintaining such an approach.
TATA Consultancy Services - Cloud Computing
Cloud computing is the convergence of virtualization, distributed applications, grid, maturity of enterprise software applications and enterprise IT management.
Genesys. Sustained Management: Changing the Game with Genesys iWD
The article explains how Genesys intelligent Workload Distribution (iWD) has the power to change the game in the contact center space based on new visibility into tracking, reporting, and performance management
Research Study: The Revolution in Self-Service Channels in the Financial Services Sector
This report analyses the growth of consumer self-service channels in key areas of the Financial Services Market
Genesys. Staffing and Workload Management:
Fleshes out the importance of properly managing contact center and back office work, especially through the alignment of employee skill sets.
Genesys. The Importance of Proper Hiring, Training, Career Path Development, Skilling, and Routing
Which explains why it is imperative to implement these factors correctly in the contact center and back office to ensure competent customer interactions.
Genesys. Rethinking Contact Center and Back Office Processes:
The Challenges of Achieving Balance and Consistency
SVC Analysis Report
Getting value from a single customer view?

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