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News Archive

24/05/13

Yorkshire Building Society has entered into a five year managed service agreement with contact centre specialist Sabio


23/05/13

Social investment outfit, eToro, has reached the landmark of 50 million trades by its users


23/05/13

Welcome Real-time is working with Aimia to deploy its Welcome XLS solution for the Commonwealth Bank of Australia’s Awards credit card loyalty scheme


23/05/2013

France has replaced the UK as Europe’s leading fraud hotspot and now accounts for 29 per cent of card fraud losses across the region.

Research released by FICO also shows that most countries experienced a rise in 2012


22/05/2013

The London Stock Exchange has hired John Mackay ‘Mack’ Gill as CEO of its tech subsidiary MillenniumIT


22/05/2013

Awareness of contactless points and symbols amongst consumers has more than doubled in the last 12 months, although issues remain around security and trust


22/05/2013

Commerzbank is to deploy Clear2Pay's Open Payment Framework (OPF) as a central platform for end-to-end XML processing


22/05/2013

The year to 4 April 2013 saw Nationwide open over 365,000 new current accounts while 123,000 customers switched their main banking relationship, up 58 per cent on last year


22/05/2013

It's now over a year since the legal requirement to record mobile communications to and from trading floors was introduced in the UK, and yet take-up has been sluggish


21/05/2013

Visa Europe believes contactless usage has reached a critical point of adoption across Europe


21/05/2013

Atos has been awarded an outsourcing contract to deliver customer-facing and back office services to NS&I’s 25 million customers


21/05/2013

The Co-operative Bank has been addressing customers' contactless concerns on its Twitter feed


20/05/2013

A new research report from RBR argues that banks in the USA should take advantage of the full power of the EMV chip


20/05/2013

Al-Dhabi Investment (ADI), the UAE private investment firm, is to extend its coverage into new asset classes and financial instruments


20/05/2013

Financial services institutions need to abandon the traditional, evolutionary approach towards IT if they are to rebuild damaged consumer trust


17/05/2013

Espion has won a five year tender to deliver an eDiscovery management system for the Central Bank of Ireland


17/05/2013

Allied Irish Bank (AIB) has chosen Spaces by Moxie as the platform for its multi-channel customer service initiatives


17/05/2013

Integration of the risk and finance business functions is a top priority for 88 per cent of bank practitioners, although 54 per cent are yet to implement an enterprise level plan to achieve integration


17/05/2013

Financial Services Institution of the Year and Compliance Project of the Year are among the categories at the FStech/Retail Systems Payments Awards


16/05/2013

Infosecurity Europe 2013 pulled in 13,200 visitors during its three day run last month, a six per cent increase on the previous year


15/05/2013

New Zealand market operator NZX’s trading and market data services will now be accessible to members of the BT Radianz Cloud community


15/05/2013

Holland's Credit Europe Bank has implemented SDX from SuperDerivatives


15/05/2013

South Africa-based Standard Bank has appointed BMC to a five year multi-service document management and presentation services contract


15/05/2013

The High Street’s big hitters are letting customers down with poor levels of service and a below par online banking experience


14/05/2013

Social investment network, eToro, has been greenlighted by the FCA to offer financial services to its users under a UK broker licence


14/05/2013

Monitise has launched a white-labelled mobile payments service pitched at banks, mobile operators and acquirers


14/05/2013

Numbrs has secured a Euro 6.1 million investment from Centralway


14/05/2013

Just under six million of us regularly tell white lies or embellish stories on our social media channels


13/05/2013

Whilst IT-business alignment is improving, many IT departments still face a challenge in expanding network services and organising their network strategies to meet the requirements of the businesses they work for


10/05/2013

The Co-operative Banking Group has issued a response to the recent Moody’s rating agency downgrade


10/05/2013

China is set to overtake the USA as the world’s largest ATM market


09/05/2013

Big Data Strategies Financial Services & Consumer Products is set to take place in London on 19-20 June


09/05/2013

Accenture has acquired Fjord, a London-based digital design consultancy whose clients include BBVA, Citibank and PayPal


09/05/2013

VocaLink is celebrating the five year anniversary of the Faster Payments Service in the UK, with 2.5 billion transactions processed since launch


09/05/2013

Over two thirds of people plan to swap their financial products or providers for ones that provide a better deal or improved communication channels


08/05/2013

SWIFT Innotribe will hold the Asian leg of its annual Startup Challenge in Singapore on 16 May at InnovFest 2013


08/05/2013

Compuware Corporation has released the results of a global CIO survey on attitudes and practices relating to the use of customer data in outsourced mainframe application development and maintenance


08/05/2013

Sainsbury's is closing in on full ownership of Sainsbury's Bank


07/05/2013

The Hong Kong Mercantile Exchange (HKMEx) has joined the BT Radianz Cloud community


07/05/2013

ISIS Equity Partners has completed a £14 million investment to back an MBO of Red Box Recorders


07/05/2013

Metro Bank opened its 18th store (in Slough) at the weekend, its first with a drive-thru facility


03/05/2013

Cornish Mutual reports rapid growth since it started working with Transactor Global Solutions


03/05/2013

Golomt Bank, Mongolia’s largest private banking and financial services provider, is implementing Infosys Finacle


02/05/2013

Northdoor has completed a major data migration project for insurance provider, Markel International


02/05/2013

The insurance industry must be prepared for future market challenges, the quickening pace of customer-driven commerce and the continuing spread of the digital economy


02/05/2013

Don't miss your chance to enter the 2013 FStech/Retail Systems Payments Awards


01/05/2013

Ukash customers will soon be able to send money transfers from its website and receive it at any of MoneyGram’s 310,000 plus locations or via MoneyGram’s account deposit channels


01/05/2013

Mashreq Bank has implemented Oracle FLEXCUBE Universal Banking and FLEXCUBE Direct Banking across Qatar, UAE, Kuwait and Bahrain


01/05/2013

American Savings Bank reports ‘phenomenal’ user adoption since the launch of its mobile banking and payments offering


30/04/2013

Germany's Dortmunder Volksbank is introducing a contactless mobile payments service


30/04/2013

34 per cent of smartphone owners will be ‘very likely’ or ‘likely’ to purchase more items from their mobile device thanks to 4G technology and faster internet connections


29/04/2013

South Bangla Agriculture & Commerce Bank (SBAC) has gone live with T24 from Temenos


29/04/2013

Chase has topped a Forrester mobile banking survey. la Caixa is the leader in Europe while the UK’s banks are still lagging behind


26/04/2013

US brokerage and banking company Charles Schwab was the victim of a DDoS attack this week


26/04/2013

Exponential-e is providing Baines and Ernst with high-speed business internet


26/04/2013

New speakers and panellists have been announced for the FStech Multi-Channel Banking Summit


25/04/2013

IndusInd Bank has selected Calypso Technology’s cross-asset front-to-back solution to grow its treasury activities, increase global markets business and manage risk


25/04/2013

36 per cent of Brits believe that online identity fraud or information theft is unavoidable in the future


25/04/2013

Many US consumers would provide more private information in exchange for a more personalised service, higher security against identity theft and greater simplicity in managing their finances


24/04/2013

SWIFT Innotribe has selected five finalists from the European leg of its annual Startup Challenge to compete at Sibos 2013 in Dubai


24/04/2013

Banks must improve the customer experience or continue to risk losing business


23/04/2013

Nationwide Building Society customers have been unable to use online and mobile banking services today


23/04/2013

The speed of technological advances and consumer expectations are the primary drivers of the evolution of the payments industry


23/04/2013

Scottish Widows Investment Partnership has launched a new website for its asset management business


18/04/2013

Silicon Valley Bank has provided Brandwatch with a £1.5 million venture debt facility


18/04/2013

BIAN has welcomed four new members to the fold, including its first US bank, PNC Financial Services Group


18/04/2013

Barclays, Lloyds Banking Group, Credit Suisse, RBS, Temenos and Misys were among the winners at the 2013 FStech Awards


17/04/2013

One in four consumers do not trust any organisations with securing their personal details online


17/04/2013

SAS and Deloitte have released a social sentiment analysis index of customers’ opinions about the banking industry


16/04/2013

SunGard is to provide Abu Dhabi Islamic Bank (ADIB) with retail banking solutions


16/04/2013

Temenos, BT Radianz Venue Interconnect and Eze Castle Integration are in the running for Cloud Computing Innovation of the Year at the 2013 FStech Awards


16/04/2013

Big banks may be considered too big to fail, but their size and operational complexity create performance drags that could also make them too big to succeed


15/04/2013

Northdoor has implemented its NdexInsure solution for speciality insurer Torus


15/04/2013

18 central banks and government organisations in Asia Pacific have recently rolled out the Thomson Reuters Eikon platform


15/04/2013

Research carried out by Ipsos MORI and commissioned by Verint demonstrates a very low level of customer satisfaction with retail FS in the UK


12/04/2013

Aktia is utilising SunGard’s Ambit Capital Management solution


12/04/2013

Bottomline Technologies has launched V-Series, a technology platform for real-time validation and verification of UK bank accounts


12/04/2013

ZUNO Bank has implemented FICO Capstone Decision Accelerator in a private cloud for its online lending business


12/04/2013

first direct has commissioned a research project involving the addictiveness of social media


11/04/2013

Intuit Pay, which launched on iOS in March, is now also available on Android


11/04/2013

Kalixa Group has unveiled a series of payments products set to roll-out across Europe, the Americas, Asia Pacific and the Middle East


11/04/2013

One million bus journeys in London have now been paid for using a contactless debit, credit or charge card


10/05/2013

Mizuho Corporate Bank Nederland (MCBN) has selected Wolters Kluwer Financial Services’ regulatory reporting solution in order to comply with the prudential reporting requirements in the Netherlands and in Belgium


10/04/2013

Markel has gone live on Sequel's Eclipse Underwriting software


10/04/2013

European retail banks are still hesitating to fully integrate social media into their digital marketing strategies


09/04/2013

Last year’s RBS IT meltdown is to be investigated by the Financial Conduct Authority (FCA)


09/04/2013

Bitcoin-Central has been hit by a 'massive' DDoS attack


09/04/2013

Israel’s Bank Leumi has selected Calypso Technology to provide a full cross-asset, front-to-back office solution to support its core capital markets business


09/04/2013

A new Avanade survey of CIOs and IT leaders reveals worrying trends in financial sector applications


08/04/2013

Faster Payments has reported its busiest period thus far, following an end of tax year rush to move money and pay bills


08/04/2013

An investigation by the Met’s PCeU has led to the arrest of eight people behind a phishing attack that netted them a woman's £1 million lifesavings


08/04/2013

The FStech Multi-Channel Banking Summit will feature speakers/panellists from Santander, HSBC, Clearwater Corporate Finance and IDC Financial Insights


05/04/2013

eToro’s new Social Alerts application is now available for Android and shortly for iOS


05/04/2013

Bloomberg has become the first financial information platform to integrate real-time Twitter feeds directly into the investment workflows of market professionals


05/04/2013

Wells Fargo experienced a DDoS attack yesterday, leaving customers unable to access online and mobile bankings services


05/04/2013

A lack of face-to-face interaction with online FS shoppers is harming e-commerce sales


04/04/2013

SunGard’s Ambit Risk and Performance solutions have found favour among another batch of Nordic banks


04/04/2013

The Mt. Gox Bitcoin exchange has been subjected to a major DDOS attack


04/04/2013

HP has launched a solution aimed at making it faster and cheaper to process proactive payments of PPI claims in the UK


28/03/2013

payleven has become the first mobile payment provider to be fully authorised by the FSA as a payment institution


28/03/2013

The NICE Fizzback Voice of the Customer solution has been selected by Virgin Money


27/03/2013

There have been declines in the depth and quality of interactions between customers and their banks, as new loyalty challenges emerge


27/03/2013

CGI Group has launched an updated brand for its UK operation following the acquisition of Logica


27/03/2013

OANDA has announced an update to its fxTrade offering for iPhone, iPad, and Android devices


26/03/2013

South African fund administrator Curo Fund Services has selected Milestone Group’s pControl platform to service multi-manager and life clients


26/03/2013

There are dangerously poor attitudes within the UK FS sector to business critical data managed in spreadsheets and similar databases


26/03/2013

Weak market growth and a raft of impending regulation means the buy-side will increase IT budgets in 2013


25/03/2013

BT has signed an agreement with CME Group to enable the BT Radianz Cloud community access to its trading and market data services


25/03/2013

Cirencester friendly has inked a deal with Capita Financial Software involving its adviser portal, Webline


25/03/2013

Nationwide has launched an iOS and Android app for customers to manage their personal finances


22/03/2013

Temenos has acquired Software-as-a-Service (SaaS) technology provider TriNovus


22/03/2013

True Potential Investments has added four new Allianz Global Investors funds to its Wealth Platform


22/03/2013

More than 700,000 London bus fares have been paid for by contactless since TfL rolled it out in December


21/03/2013

Griffins, an insolvency and forensic services firm, is using IBM Big Data analytics software


21/03/2013

FICO has released data showing which states were hardest hit by ATM compromises across the US last year


21/03/2013

UK startup Droplet has announced Chiltern Railways and Airparks as the first national organisations to adopt its m-payment platform


20/03/2013

The 2013 Budget has underlined the ineffectiveness of cash savings, argues FS firm True Potential


20/03/2013

X-Trade Brokers has moved to the cloud with Google Apps


20/03/2013

The majority of Europe’s FS organisations are concerned about the security of their documents


19/03/2013

CGI Group has been selected by ZLM Insurances to support the firm’s SEPA compliance programme


19/03/2013

Technology spending is set to continue to rise among Asian financial institutions


19/03/2013

Church International is sponsoring the IT Team of the Year category at the 2013 FStech Awards


19/03/2013

Bango, eToro, Fidessa, mPowa and The Currency Cloud are among the companies included on the FinTech 50 Watchlist


18/03/2013

NICE Actimize’s anti-money laundering solutions have been selected by Indonesia’s PT Bank Central Asia Tbk (BCA)


18/03/2013

A sharp rise in tablet adoption will drive users of transactional tablet banking services to almost 200 million in 2017


18/03/2013

Royal Bank of Scotland has launched an online Ideas Bank portal


15/03/2013

Coventry Building Society is using Vizolution’s screen sharing technology vScreen to improve its service to mortgage intermediaries


15/03/2013

The Royal Bank of Scotland (RBS) SEPA Accelerator is now available


15/03/2013

Experian has announced a renewal of its partnership with Nationwide for the provision of credit reference and electronic authentication services


14/03/2013

Intuit Pay, the m-payment solution from Intuit, is launching in the UK, with a free chip and PIN device and app


14/03/2013

eWise has secured a multi-year agreement with Yorkshire Building Society to bring PFM services to its online customers


14/03/2013

Temenos is to provide Caisse Financial Group with a suite of products including T24, Insight and Temenos Connect


14/03/2013

Paragon Mortgages has launched a case management solution for brokers


13/03/2013

True Potential Investments now has £1 billion-worth of assets under management, two years on from the launch of its Wealth platform


13/03/2013

ACI Worldwide has bought Online Resources Corporation, a provider of online banking and full service bill pay solutions


13/03/2013

Ixaris and Anthemis have released a report identifying global trends in payments innovation and future opportunities and challenges


12/03/2013

The UK's Serious Fraud Office (SFO) is investigating the sale of Autonomy to Hewlett Packard


12/03/2013

Nationwide says that its new banking platform has made it possible to reach a major milestone in its transformation project


12/03/2013

IT firms are twice as bad as financial services organisations for using waffle and jargon


11/03/2013

Aviva has introduced online ratings and reviews from those who have bought a home or motor insurance policy with the insurer


11/03/2013

Australia's Commonwealth Bank has launched social banking app, CommBank Kaching for Facebook


11/03/2013

Each year six million people in the UK cut ties with organisations because of concerns about security in customer service


08/03/2013

Temenos has extended its 10-year relationship with microfinance organisation Opportunity International to develop social reporting capabilities into Temenos Insight


08/03/2013

Barclays has appointed Shaygan Kheradpir to the role of chief operations and technology officer


08/03/2013

RBS has said it will compensate customers who faced problems with online, phone banking, cash withdrawals and debit card payments


07/03/2013

NatWest has apologised for technical problems which left many customers unable to use online and phone banking and make cash withdrawals and debit card payments


06/03/13

Monitise has partnered with another leading UK financial institution as part of a three-year mobile money services deal


04/03/13

Wincor Nixdorf has launched a tool enabling UK banks to provide customers with smartphone apps to make debit card-free withdrawals from ATM


01/03/2013

New figures from the National Debtline Service suggest a 94 per cent increase in consumer calls relating to payday loans in 2012


01/03/2013

Mobile banking on Android phones could put consumers at risk of fraud and cost banks millions a year


28/02/2013

Portable account numbers would be welcomed by customers across the world, according to a YouGov study conducted by BT


28/02/2013

VeriFone and SK C&C are partnering on digital wallet services, acceptance solutions and mobile commerce


28/02/2013

Compliance professionals globally continue to struggle under the weight of global regulation


28/02/2013

The global ATM market is set to continue to grow, largely thanks to a huge demand for cash withdrawal services in the coming years, particularly from emerging markets


27/02/2013

Microgen is to provide software solutions for Discover Financial Services to help integrate and process a high volume of customer, transaction and finance data


27/02/2013

The value of sales through smartphones and tablets hit £7.5 billion in 2012


27/02/2013

High Street banks and building societies often need only small changes to their technologies and modest investments to succeed in a tough economy


26/02/2013

BBVA Compass has selected Keynote’s DeviceAnywhere platform to test its portfolio of mobile apps during the development process


26/02/2013

Gemalto’s UpTeq NFC SIM and AllynisTrusted Services Management (TSM) platform are at the core of Brazil’s first mobile NFC payment programme


26/02/2013

Indonesian financial institution PermataBank, BlackBerry and Monitise have announced the commercial pilot launch of BBM Money


26/02/2013

Proxama has partnered with Experience Worldwide to provide the NFC platform for a UK-wide field promotion of the new BlackBerry Z10


25/02/2013

First Data Corporation has signed an issuing processing contract with VTB Bank (Deutschland)


25/02/2013

A new Visa/Samsung alliance is aiming to significantly accelerate the availability of mobile payments globally


25/02/2013

Oxygen8 Group is stepping up the global roll-out of its mobile money transfer hub, Bridge


25/02/2013

61 per cent of financial organisations suffered data loss events in the second half of 2012


22/02/2013

Visa has launched a new partner programme designed to drive the global migration from cash to electronic payments


22/02/2013

SumUp has signed a deal that will allow it to process American Express card payments in all major regions in which it operates


21/02/2013

Ukash has welcomed reports that incoming Bank of England governor Mark Carney could introduce Canadian-style plastic cash


21/02/2013

Experian has enhanced Hunter, its data-sharing fraud prevention software


21/02/2013

Banco Santander is the first bank in Spain to enable the self‑employed and micro merchants to accept card payments with smartphones and tablets


20/02/2013

Transactor Global Solutions is the new system provider to specialist household general insurance intermediary, Highworth Insurance


20/02/2013

81 per cent of those interested in new digital payment methods are more likely to adopt such services if they are provided by their bank


20/02/2013

Many cash payments are continuing to migrate to debit card, but it’s also possible to see the demise of plastic at the hands of the mobile phone


19/02/2013

TIBCO Software has completed the first stage of a Renaissance Capital Big Data project


19/02/2013

A new study reveals that 39 per cent of FS organisations have not invested in business technology for two years


18/02/2013

CaixaBank, Gemalto, Telefonica and Visa Europe are gearing up to deliver an m-payments service at Mobile World Congress


18/02/2013

The Guardian has teamed up with Zurich on a Life Navigator web app designed to help readers make the most of their money


18/02/2013

Barclays is set to become the first major UK High Street bank to offer free in branch Wi-fi access for its customers


18/02/2013

The online customer experience provided by UK insurers has deteriorated over the last year, with 48 per cent of basic online questions answered satisfactorily


15/02/2013

A fundamental lack of understanding about who the customer is means insurers are facing a “through the looking glass” moment


15/02/2013

Actiance has announced the availability of the Socialite Engage mobile app for the iPhone


15/02/2013

Coast Capital Savings Credit Union has gone live with the core banking system, Temenos T24, to process approx 450,000 transactions per day


15/02/2013

Consumer trust in their banks has not been shaken by negative headlines or an influx of new and non-traditional entrants to the banking sector


14/02/2013

Citi has announced the launch in the Dominican Republic of Citi Mobile Collect


14/02/2013

Visa has announced the launch of a plug-and-play mobile money platform


13/02/2013

MarkitSERV and Misys have partnered to offer an end-to-end solution for the latter’s CMS customers to deliver FX derivative trades to CCPs


13/02/2013

Card issuers using FICO Falcon Fraud Manager have cut card-not-present (CNP) fraud losses from credit cards over the last two years


13/02/2013

Nationwide Building Society will be offering the V.me by Visa digital wallet in 2013


13/02/2013

Share price volatility is affected by public opinion on social media sites such as Twitter and Facebook


12/02/2013

Erste Group Bank is to implement Asset Control’s AC Plus enterprise data management solution


12/02/2013

American Express has introduced a service enabling its cardholders to turn Twitter hashtags into purchases


12/02/2013

Temenos is today launching LiveDesigner at Finovate Europe


11/02/2013

New forex broker ForexTime has announced the start of its operations with the activation of its CIF licence and the launch of its website


11/02/2013

Monitise has issued its financial results for the six months to 31 December 2012


11/02/2013

ME Bank has launched Australia’s first workplace banking kiosk at Telstra’s contact centre in Melbourne’s CBD


08/02/2013

True Office has inked a product development and distribution partnership with Thomson Reuters


08/02/2013

Denmark’s Jyske Bank has gone live with SmartStream’s TLM Corporate Actions solution


08/02/2013

Fundamo, MicroStrategy and Omgeo are in the running for Technology Provider of the Year (Rest of the World) at the 2013 FStech Awards


07/02/2013

Bank of America Merrill Lynch GTS has announced the launch of the CashPro Accelerate reporting solution across Asia Pacific


07/02/2013

Banks must identify how they can modernise their operations to suit a 21st century digital economy


06/02/2013

Bank of Ireland customers can now make payments from one mobile to another


06/02/2013

Digital consumers are starting to tire of their personal data being collected across the internet, says Ovum


06/02/2013

Visa Europe contactless cards will be issued to two million plus RBS and NatWest UK customers over the next year


05/02/2013

Amazon Coins, a virtual currency for purchasing apps, games and in-app items on Kindle Fire, is due to launch in the US during May


05/02/2013

Portugal Telecom is to offer mPowa's white label m-payments service to local merchants and financial institutions


05/02/2013

Sterling Insurance Group has launched a new software company, Sterling Technologies, targeting FS clients


05/02/2013

Retail banks across the globe will see IT spending grow 3.4 per cent, reaching $118.6 billion in 2013


04/02/2013

Metro Bank has welcomed Chancellor George Osborne’s reminder that customers will soon be able to switch their current account provider within seven working days.


04/02/2013

Bill Safran, former CEO at Trigold, has launched a new business called Vizolution


04/02/2013

The dire state of SEPA compliance across the EU could cost the Eurozone up to €20 billion


01/02/2013

Fundtech has released the results of a recent survey on banks’ sentiments towards Dodd-Frank section 1073


01/02/2013

ABN AMRO and Equens have signed a three-year contract for the processing of all the former’s card payments


01/02/2013

The National Bank of Abu Dhabi (NBAD) has selected BT to connect its expanding network of regional and global operations


01/02/2013

Bank Technique OJSC has selected Oracle FLEXCUBE Universal Banking to replace a Temenos T24 core banking platform


31/01/2013

Barclaycard is to become an American Express card issuing partner in the UK


31/01/2013

Tech giant FIS is to acquire mobile banking start up mFoundry.


31/01/2013

The Securities & Exchange Commission (SEC) is deploying Recommind’s Axcelerate Review & Analysis


31/01/2013

Seven financial technology entrepreneurs have been selected to participate in the inaugural FinTech Innovation Lab London


31/01/2013

Retail is bracing itself for transition as mobile payments dominate industry conversation in 2013


30/01/2013

Welcome Real-time has announced the availability of the Welcome Analytics Portal


30/01/2013

Aviva has introduced an iPad app to Fast Trade, its trading platform providing brokers with the facility to ‘quote and buy’ online in less than five minutes


30/01/2013

Integritie has launched SMC4, pitched as the world’s first social media content management tool


30/01/2013

If Coronation Street's Gail McIntyre had been more security savvy, she would not have fallen victim to conman Lewis Archer’s £40,000 internet banking scam


29/01/2013

NIG has launched TheHub, a full-cycle e-trading platform


29/01/2013

Automated decisions made by computer programmes have cost 37 per cent of European FS organisations money at least once in the past six months


29/01/2013

Ingenico is to acquire Ogone, the pan-European online payment services provider, for €360 million


29/01/2013

Credit card issuers have yet to solve how to best use Facebook et al to drive increased engagement and loyalty


28/01/2013

National Bank of Malawi is implementing Misys Global Risk - Regulatory Compliance to enable it to comply with Basel II


28/01/2013

The corporate and investment banking division of Standard Bank has chosen Caplin to provide the framework for its new SDP


28/01/2013

BT, Monitise and ValidSoft are in the running for Technology Provider of the Year (UK) at the 2013 FStech Awards


25/01/2013

CGI Group and Monitise have joined forces to offer mobile money solutions to banking and payments companies using the latter’s technology platform


25/01/2013

Barclaycard, eToro, Thomson Reuters and Wonga.com are in the running for Best Use of Social Media at the 2013 FStech Awards


24/01/2013

Banks are placing greater emphasis on capital planning and stress testing to address regulations like Basel III, but 45 per cent still do not have well-formulated and defined plans in this area


24/01/2013

New research released by Kinetic Partners reveals that even though 48 per cent of financial services CEOs believe that senior managers should be spending between 20 per cent to 40 per cent of their time on risk management and compliance, 31 per cent admit that this standard is not being achieved


24/01/2013

Retail banking had one of the highest social media marketing spends last year, but this will only increase incrementally in 2012 and 2013


23/01/2013

80 per cent of Brits think that government and law enforcement agencies do an average or below average job of fighting card or account fraud


23/10/2013

Unite has hit out at Lloyds Banking Group's decision to offshore 190 IT jobs


23/01/2013

Forrester is gearing up to release its 2012 global banking platform deals survey


23/01/2013

Barclaycard, Barclays, HSBC Merchant Services and Skrill are among the companies shortlisted in the Payments Innovation of the Year category at the 2013 FStech Awards


22/01/2013

Sixty four per cent of IT & IT security practitioners report that their banks have suffered at least one DDoS attack in the last 12 months


22/01/2013

Banchile has selected Fidessa’s Latin American sell-side trading platform to underpin its institutional trading activity


22/01/2013

International fund administrator, Maitland, has selected Fiserv's Accurate Reconciliation


21/01/2013

HSBC Expat has launched HSBC Expat Hints & Tips, aimed at those about to move abroad or currently living or working overseas


21/01/2013

The takeover of customer accounts increased last year by 53 per cent from 2011


21/01/2013

Barclays, RBS, Lloyds Banking Group, Credit Suisse, Temenos, Monitise and BT are among the companies shortlisted for the 2013 FStech Awards


18/01/2013

Maitland is using Milestone Group’s pControl platform to enable it to provide an enhanced administration service to multi-manager clients in South Africa


18/01/2013

Fifty nine per cent of UK adults who’ve made an insurance claim think that the process is too complicated


18/01/2013

The UK Payments Council has delayed the launch of its mobile payments project from 2013 to spring 2014


17/01/2013

Cognizant has been selected by Rabobank to deliver application services to drive operational efficiencies and improve productivity


17/01/2013

Moneycorp has selected Adapt’s Enterprise Virtual Data Centre (eVDC) solution


17/01/2013

Mobile Payments Solution of the Year and Best Use Of Social Media are among the categories at the FStech/Retail Systems Payments Awards


16/01/2013

NCR’s mobile solutions for hospitality and retail are to be integrated with PayPal’s digital payment technology


16/01/2013

Cambodia’s ACLEDA Bank is upgrading to the latest version of Temenos’ core banking system, T24 R12


16/01/2013

46.8 million Visa payWave cards have now been issued


15/01/2013

Red Box Recorders has launched a Chinese language version of its Quantify recording suite


15/01/2013

Twenty three large US retailers are now able to accept payment by PayPal in-store


14/01/2013

WorldPay and MoneyGram have entered into a strategic alliance to expand the latter’s direct-to-account money transfer service in up to 50 countries


14/01/2013

first direct is giving customers the chance to comment upon its credit card redesign ideas


11/01/2013

IT2 Treasury Solutions has been sold to Wall Street Systems by Nordic investment outfit CapMan


11/01/2013

U.S. Bank customers are being invited to try a new mobile payment service, U.S. Bank Go Mobile


11/01/2013

The former head of business continuity at Lloyds Banking Group is suing his ex-employer for £1 million in lost earnings


11/01/2013

Over one billion mobile phone users will have made use of their mobile devices for banking purposes by the end of 2017


10/01/2013

RBS and NatWest have announced the launch of BizCrowd, a free-to-use online business supplier community


10/01/2013

Alan Steel Asset Management, an independent IFA, has chosen to protect its data with cloud backup and recovery provider Securstore


10/01/2013

Many financial institutions expect FATCA client identification to be moderately or extremely difficult due to data issues


10/01/2013

FStech has teamed up with sister title, Retail Systems, to launch the Payments Awards


09/01/2013

Diebold has developed the first ATM that includes integration with mobile devices via the cloud


09/01/2013

Selftrade, the UK execution-only stockbroker, has appointed Greenlight to manage the SEO of its new website launched in December


09/01/2013

Barclays is set to significantly reduce its IT spending by developing its own cloud-based technology, according to The Sunday Times.


08/01/2013

Thomson Reuters has launched a solution to help institutions fulfill and comply with their FATCA obligations


08/01/2013

GT Nexus and TradeCard have entered into a definitive merger agreement


08/01/2013

SunGard has acquired XcitekSolutionsPlus (XSP). Terms of the deal were not disclosed


08/01/2013

J.P. Morgan has announced the global roll-out of J.P. Morgan Markets, its new multi-asset class trading platform


07/01/2013

Okasan Securities, an independent securities company based in Tokyo, has selected Fidessa’s Japanese trading platform for its proprietary trading business


07/01/2013

Fiserv has announced two new customer wins


07/01/2013

FStech has been asking leading industry players for their take on key 2013 financial sector technology trends


04/01/2013

iTB Holdings has signed an agreement with brokerage company BGC


04/01/2013

Ninety one per cent of consumers would only be willing to spend £25 per hour for financial advice from a supermarket or retailer


04/01/2013

Saudi Hollandi Bank (SHB) has selected a solution from Misys as part of its strategy to upgrade its trade finance and cash management online services


04/01/2013

The mobile wallet is very unlikely to take off this year, according to ICM Research


03/01/2013

NCR has purchased US video banking software outfit uGenius Technology


03/01/2013

First Data is to provide outsourced issuing and payment processing services for SK bank’s debit, credit and prepaid card portfolios


03/01/2013

MahiFX is giving traders the ability to instantly share their trading inspiration and strategies with their social trading community and friends


03/01/2012

Many are sounding the death knell for the retail banking branch but it remains the key channel in the banking delivery mix


02/01/2013

SIX Payment Services wrapped up 2012 having completed several strategic partnerships and projects


02/01/2013

Man Group has gone live with SWIFT’s global Electronic Trade Confirmation (GETC) messaging service


02/01/2013

A computer systems crash at Lloyds Banking Group left New Year revellers unable to withdraw cash


20/12/2012

BMO Bank of Montreal and Monitise have entered into an alliance to develop mobile money services via the latter's platform


19/12/2012

NFC will fail to gain mass adoption and the debate around it will slowly die in 2013, according to PayPal


18/12/2012

Nordea Bank S.A. has moved to standardise its technology infrastructure on Temenos applications


18/12/2012

Four topics will dominate the financial services market in 2013, according to Frost & Sullivan


17/12/2012

A new survey reveals a picture of dissatisfaction in outsourced mainframe application development, maintenance and infrastructure management


17/12/2012

TeleWare has announced findings from the first survey of FS organisations following changes to FSA regulations around call recording


17/12/2012

PayPal has teamed with InComm to launch a pre-paid card called PayPal My Cash Card


17/12/2012

Fifty two per cent of corporates in the SEPA zone have not yet started their SEPA project and almost a quarter of these have not even started to investigate the issue


14/12/2012

Oxygen8 Money has been granted an Authorised e-Money Licence by the FSA


14/12/2012

Wipro Technologies has launched Wipro SmartOffers, a location based solution for banks, in partnership with Intuition Intelligence


14/12/2012

Monitise and Intuit are forging a strategic alliance focused on delivering Mint to financial institutions through the former’s Enterprise technology platform


14/12/2012

Adults across the UK are increasingly fatalistic about their level of online risk, according to a new study


13/12/2012

As of today, London's buses accept contactless debit, credit or charge cards to pay for fares


13/12/2012

first direct’s Android Banking on the Go app is now live


12/12/2012

Virtual Piggy has entered into a strategic partnership with WorldPay facilitating further expansion of the former’s e-commerce service


12/12/2012

Tech spending in the FS sector is being driven by the need to improve efficiencies and reduce costs rather than simply complying with new regulations


12/12/2012

Bacs Payment Schemes (Bacs) has launched a Direct Debit Control Centre mobile app


11/12/2012

Aviva has launched a free ‘fees-ability’ iPad app, the aim of which is to help advisers achieve optimum service levels for their clients in the wake of the RDR


11/12/2012

Only a minority of FS providers exploit the potential of web 2.0 tools, according to a new study from GFT


11/12/2012

The MasterCard rePower service, which transforms cash into electronic money on a prepaid account, has launched in the UK


11/12/2012

Consumer awareness surrounding contactless mobile payments is on the rise, according to eDigitalResearch


10/12/2012

Salford Software has commenced a three year contract to provide an Identity Management managed service for Mazars


10/12/2012

63 per cent of the UK’s High Street banks are responding to customers within an hour of receiving complaints and queries on Twitter


07/12/2012

RSA has selected PensionsFirst to provide advanced analytics on its UK pension plans


07/12/2012

Holiday 2012 is the time when mobile really hit the mainstream in the US, according to PayPal


06/12/2012

iState Systems has reached agreement with Axcess Canada to sell and distribute its FS oriented smartphone applications


06/12/2012

U.S. Bank has entered into a strategic mobile technology partnership with Mitek


06/12/2012

Twelve per cent of Brits have made a note of their PIN and carried it with them or kept it with their card in the last five years


05/12/2012

Tufin Technologies has announced SIX as the first customer to deploy its new product, SecureApp, in a production environment


05/12/2012

OpenFin has announced the launch of OpenFin Desktop, enabling FS firms to deploy high-performance, interactive trading applications using HTML5


05/12/2012

MarkitSERV, the electronic trade processing service for OTC derivative transactions, is now transmitting yen rates trades to Japan Securities Clearing Corporation (JSCC) through its network


05/12/2012

Just three per cent of UK organisations have migrated or are in the process of migrating to SEPA direct debits


05/12/2012

Experian predicts that there will be a dramatic increase in attempted mortgage fraud in the UK next year


04/12/2012

A new survey of UK accountants reveals the profession, once thought of as being behind the social media curve, is growing its day-to-day involvement


04/12/2012

Orange Business Services - Trading Solutions has announced an Open Trade client win in China


04/12/2012

Heartland Financial USA has selected SunGard’s Ambit Commercial Lender to help improve its commercial lending operations


04/12/2012

first direct has given a sneak peek of its new ‘Banking on the Go’ app for Android and iPhone


03/12/2012

Almost one third of Brits would pay for food and drink in a restaurant using an app, according to research by Skrill


03/12/2012

American Express and TNS have announced that the American Express Payment Gateway will now be available in France


03/12/2012

Intuit has launched an m-payments pilot programme in the UK, pitched at small businesses


03/12/2012

Capgemini has announced the findings of a survey examining the global uptake of enterprise cloud and its key drivers and barriers


30/11/2012

Intelligent Environments has unveiled Interact, an integrated platform for digital financial services


30/11/2012

Telefónica and MasterCard have unveiled MFS, a JV which will develop mobile payment solutions in Brazil


30/11/2012

Temenos T24 is being used as the platform for M-Shwari, the latest iteration of the M-Pesa mobile money offering


30/11/2012

Monitise is looking to raise £100 million in fresh funds in its largest fundraising round to date.


30/11/2012

Bank of America is to offer Visa’s digital wallet V.me and has begun piloting the service to its online banking customers


29/11/2012

BlueCrest Capital Management has chosen Calypso Technology’s front office solution to support its funds


29/11/2012

Societe Generale is to migrate its UK corporate customer base to 3SKey, SWIFT’s digital identity solution


29/11/2012

Fjord has worked with Turkish bank Garanti on a new iPhone, iPad and Android personal finance app


29/11/2012

M&S Bank's customer service team have taken to Twitter


28/11/2012

The total amount lent by Zopa savers to borrowers has passed £250 million


28/11/2012

Mike Lynch, the founder of Autonomy, has hit out again at HP allegations that it was lied to during its acquisition of the British banking software outfit


28/11/2012

Aviva’s driver behavioural app has launched on the Google Play app store following a test phase during the summer


27/11/2012

Retail banks, torn between the opposing pressures of cost reduction and the need to invest in innovation, will begin to address the balance in 2013


27/11/2012

Research In Motion says that more than 50 carriers have now implemented integrated carrier billing on the BlackBerry App World storefront


27/11/2012

HSBC Merchant Services is the first merchant acquirer in the UK to offer MasterCard PayPass 3.0 payment processing to its customers


26/11/2012

IT teams in FS organisations are becoming much more strategic but IT departments are struggling to cope


26/11/2012

The FSA has fined UBS £29.7 million for systems and controls failings that allowed Kweku Adoboli to cause losses totalling $2.3 billion as a result of unauthorised trading


26/11/2012

The UK’s banking brands and building societies see information services as crucial to forging richer relationships to enhance customer loyalty and their competitiveness


23/11/2012

SIX Payment Services has launched the payments processing tech behind the world’s first dual Maestro and MasterCard display card with contactless and e-commerce functionalities


23/11/2012

Sixty one per cent of UK consumers go straight to the internet for money management advice, bypassing their bank’s own websites


22/11/2012

CIMB Securities has gone live with Fidessa’s SaaS trading platform to cover Thailand, Indonesia, Taiwan, Korea and India


22/11/2012

Recent research from KNEIP reveals 82 per cent of fund managers feel that heavy regulation is the main issue facing the industry over the coming 12 months


22/11/2012

Mike Lynch, the founder of Autonomy, has hit back at HP allegations that it was lied to during its acquisition of the British banking software outfit


22/11/2012

Time is running out to enter the 2013 FStech Awards, which are set to take place on Thursday, 17 April at the London Lancaster Hotel


21/11/2012

Consult Hyperion has released its results for the financial year to 31 March 2012


21/11/2012

Trintech is rolling out its Cadency offering throughout the EMEA region


21/11/2012

M-payment page optimisation and screen size are impacting the number of consumers willing to purchase goods and services on their mobiles


20/11/2012

HP has slammed former members of management at Autonomy, the UK software house it acquired last year in a deal worth $12 billion


20/11/2012

Thomson Reuters has added an interactive map for monitoring the impact of weather, natural disasters and political events on commodity production and freight to its flagship desktop, Eikon


20/11/2012

Barclaycard is using a mix of traditional and social media to promote PayTag


19/11/2012

TeleWare has completed the 2012 penetration testing conducted on its hosted communications platforms that deliver its mobile call recording and voice applications as cloud-based services


19/11/2012

Australia’s ME Bank has selected Temenos software to underpin its technology transformation programme


19/11/2012

Reply Group has launched Pay Reply, specialising in mobile payments consulting services and platforms


16/11/2012

MahiFX, the online FX trading platform, has launched a new online currency converter tool


16/11/2012

There are now more than 40 million contactless cards across Europe, according to figures issued by Visa


15/11/2012

Exponential-e has designed and deployed a VPLS network across the core sites of London Capital Group


14/11/2012

Renaissance Credit has launched on Temenos T24 for microfinance and community banking


14/11/2012

HSBC Bank UK is deploying the Centrify Suite


13/11/2012

BT Radianz services will be used to host and manage Squawker’s technology infrastructure, and provide brokers with access to the electronic trading venue


13/11/2012

Despite an intensely challenging environment, banks around the world are increasing their investments in innovation


12/11/2012

Third party service providers are becoming an ever more critical element of business continuity planning capabilities in many institutions


12/11/2012

Monitise has ranked number three in the 2012 Deloitte Technology Fast 50


09/11/2012

BT has been chosen by Mizuho International to help integrate its trading and CRM systems


09/11/2012

New research from Skrill reveals mobile payments are being rapidly driven by transactions of £10 or under


08/11/2012

VocaLink has processed the two billionth payment through the UK Faster Payments Service


08/11/2012

iZettle mini chip-card readers can now be purchased exclusively in 297 of EE’s UK stores and from its telesales channel


07/11/2012

The TALL Group of Companies has obtained accreditation from the Zambia Electronic Clearing House to print cheques and drafts on behalf of banks and businesses based in the country


07/11/2012

MIDAS Underwriting has selected Transactor Global Solutions Ltd as its new software supplier


07/11/2012

Oncore IT has signed a three year contract with London & Capital to provide a public cloud-based backup solution


06/11/2012

FX Alliance has announced that Goldman Sachs, J.P. Morgan and Morgan Stanley have connected to its electronic foreign exchange trading platform


06/11/2012

The Information Commissioner’s Office (ICO) has fined Prudential £50,000 and issued a warning to the financial sector


06/11/2012

Deutsche Bank is to provide access to its fund administration services and research and analytical tools via the Autobahn App Market


05/11/2012

A depressed world economy and tougher regulation will make the financial markets rally to IT in order to underpin more risk-averse business strategies


05/11/2012

MahiFX has launched a customisable trading and price alert notification system for its currency and precious metal traders


05/11/2012

Mobile payments and the story of NFC to date dominated the 2012 FStech/Retail Systems Payments Technology Conference


02/11/2012

The Banking Industry Architecture Network’s latest members include its first Asian bank, Bangkok Bank


02/11/2012

There have so far been 1.2 million downloads of Barclays Pingit and an impressive £70 average transaction


02/11/2012

RBS has reported a pre-tax loss of £1.26 billion for the third quarter, against a £2 billion profit a year earlier


01/11/2012

Consumers making use of banking services via their smartphones are increasingly being targeted by cybercriminals


31/10/2012

Market participants are not prepared for shorter settlement cycles, despite being in favour of a move to T+2


31/10/2012

Nomura has selected Fidessa’s trading platform to support its futures and options trading activity


31/10/2012

The vast majority of UK businesses hold consumer credit card data unwittingly, risking PCI DSS breaches and ICO fines


30/10/2012

Legal & General Investment Management has signed up for Omgeo’s central trade matching service


30/10/2012

ING Bank Netherlands has selected Oracle’s Fusion Human Capital Management solution


30/10/2012

Only 11 per cent of British consumers trust retailers more than High Street banks to handle their financial affairs


29/10/2012

Gemalto is to help Vodafone Group manage its global NFC mobile payments roll-out


29/10/2012

The number of active mobile money users in emerging markets is forecasted to grow from 61 million in 2011 at a CAGR of 36 per cent to reach 381 million by 2017


29/10/2012

The 2012 FStech/Retail Systems Payments Technology Conference is fast approaching


26/10/2012

A Payments Council report has found that the elderly and disabled people face a series of barriers in accessing and using payment systems


26/10/2012

Precious metals market BullionVault has launched a new mobile interface and Android app


25/10/2012

Spain’s la Caixa has launched the first ever mobile application that tracks stock markets using music


25/10/2012

A payments trial involving biometric and contactless technologies has kicked off in France


24/10/2012

BBVA will be the first financial institution to launch Visa’s V.me digital wallet in Spain


24/10/2012

NICE Actimize has acquired Redkite, a fellow technology vendor in the financial crime space


24/10/2012

A new study reveals consumers in six developing countries are already highly aware of mobile money services


23/10/2012

The Dedicated Cheque and Plastic Crime Unit has dismantled what is believed to be one of the UK’s biggest counterfeit cheque crime groups


23/10/2012

XAnge Private Equity is taking a £1.2 million equity stake in the FX Capital group


23/10/2012

Millions of High Street bank customers would be likely to switch providers if it was easier to do so


22/10/2012

National payments schemes must adapt to stay relevant, according to The Outlook for National Payment Schemes in a Global Economy


22/10/2012

The FSA has fined BOS £4.2 million for legacy system failures which meant it held inaccurate mortgage records for 250,000 of its customers


19/10/2012

Banque Internationale à Luxembourg is launching BILNet Wealth Services to support its IFA business


19/10/2012

Banks top the list for customer loyalty, but supermarkets are not far behind


19/10/2012

HSBC was hit by a denial of service attack on Thursday evening


18/10/2012

Bank of America Merrill Lynch has enhanced its commercial card offering with the launch of Online PIN Check


18/10/2012

Belfius is making use of Autonomy Scrittura to provide a single platform to consolidate its disparate confirmation systems


18/10/2012

Two thirds of FS businesses were affected by fraud in the last 12 months


17/10/2012

One in three Brits carry less than a fiver in cash, according to online payment solutions provider Skrill


16/10/2012

BMO Financial Group (BMO) is implementing Milestone Group’s pControl platform


16/10/2012

PlayMoolah, the top startup winner of the Singapore Innotribe Startup Challenge, is working with its first financial institution


16/10/2012

Credit, debit or pre-paid card fraud has increased by 37 per cent since 2011


16/10/2012

PNC Bank is making V.me from Visa available to more than 1.2 million of its Virtual Wallet customer accounts


15/10/2012

Checkprint, a member of the TALL Group of Companies, has secured a contract from United Bank UK


15/10/2012

FStech has added three new categories to its 2013 Awards


12/10/2012

Fountain Credit Services, a new microfinance institution in Kenya, has launched on Temenos T24


12/10/2012

Monitise has announced that user numbers quadrupled in the last year to 17 million


12/10/2012

Banks are amongst the worst firms for customer service, according to a new whitepaper commissioned by Portal


11/10/2012

A new Logomotion solution will allow banks to offer mobile contactless payment capability through customers’ existing handsets


11/10/2012

Welcome Financial Services is implementing Target Group’s consumer loan administration and arrears management software


11/10/2012

Cloud computing is now firmly in the minds of CIOs at British financial institutions, according to a new Fujitsu study


10/10/2012

Orange Business Services - Trading Solutions’ financial extranet TCSnet is now connected to Bolsas y Mercados Españoles


10/10/2012

RM Capital has upgraded its FX transaction capability with The Currency Cloud


10/10/2012

Debit cards continue to gain market share from credit cards and the use of electronic and m-payments is showing exponential growth


09/10/2012

Misys says it is seeing significant take-up of its BankFusion core banking solutions


09/10/2012

New HP research shows the cost and frequency of cybercrime are continuing to rise


09/10/2012

Cognizant and Monitise have formed a global alliance to help financial institutions capitalise on the mobile channel


08/10/2012

SWIFT's Sanctions Testing service has been launched


08/10/12

ValidSoft has joined the Electronic Transactions Association Mobile Payments Committee


05/10/2012

J.P. Morgan is the first global bank to sign up for MyStandards


05/10/2012

iTB Holdings has launched iTBconnect, a platform that connects institutional investors to the electronic fixed income trading venues of their choice


05/10/2012

ANZ has announced a major technology investment programme for its Australian business


04/10/2012

360T is to integrate its multi-dealer, foreign exchange, money market and interest rate derivatives trading portal into Kyriba’s SaaS platform


04/10/2012

ACI Worldwide has unveiled Universal Online Banker


03/10/2012

SBI Japannext has launched a new NASDAQ OMX powered X-stream INET trading system


03/10/2012

Speaker/panelist details have been announced for the 2012 FStech/Retail Systems Payments Technology Conference


02/10/2012

Natterbox has signed a mobile call recording partnership with Orange Business Services - Trading Solutions


02/10/2012

Monitise has entered into a mobile payments partnership with eMerit Solutions


02/10/2012

South Africa’s First National Bank has entered into a deal with mPowa to offer its payment device in the country


01/10/2012

Scandinavian pet insurer, Agria Djurförsäkring, is using Artificial Solutions’ technology to help reduce inbound calls and emails and provide 24/7 customer service


01/10/2012

Almost half of consumers do not trust banks, accountancy firms and private equity firms to act in their best interests


01/10/2012

The Payments Council has confirmed that there is just one year to go until the introduction of its new current account switching service


28/09/2012

Many senior risk executives at leading banks believe that capturing and processing risk information across their enterprises is currently inadequate


payments awards


FStech Whitepapers
Customer engagement: challenges, barriers & benefits for financial services
This intelligence paper reports Aspect's independent research into the customer engagement trends of financial services providers based in the UK, in 2012 and beyond. The findings, which were gathered from senior IT and business decision-makers, questioned their challenges, goals and barriers to adoption of both technology and multi-channel customer engagement.
The business of social business - what works and how it's done
Social business represents a significant transformational opportunity for organisations. Many companies now realise the value of applying social approaches, both internally and externally. Social business can create valued customer experiences, increase workforce productivity and accelerate innovation. But companies can still wrestle with the organisational and cultural challenges posed by these new ways of working.
A new IBM Institute for Business Value study reveals how social approaches can be used to create meaningful business value.
Dragging Banks into the 21st Century – The Future of Banking
This paper looks at how investing in a Multi-Channel Framework is not a choice, but a necessity, if Banks are to safeguard market share, profit & growth in overcoming siloed & pre-existing legacy infrastructure to develop sophisticated online, digital and mobile customer channels.
Are We There Yet? Zero-Wait BI for Everyone
This CITO Research white paper, examines the business benefits of enabling users to perform their own data analysis, without making continual demands on IT.
Mobility Is Exploding: Are You Ready?
Mobile business intelligence replaces static information with real-time information, empowering data-driven decisions on the spot. This paper describes use cases to for bringing not just BI, but business discovery, to the front lines of your business.
Single Customer View in Financial Service
This white paper outlines what a single customer view is and what the UK requirements are, why this represents best practice and how it can be advantageous to the business, and the techniques and technologies that will be most effective in establishing and maintaining such an approach.
Genesys. Sustained Management: Changing the Game with Genesys iWD
The article explains how Genesys intelligent Workload Distribution (iWD) has the power to change the game in the contact center space based on new visibility into tracking, reporting, and performance management
Dataflux Video

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