Turning point

Glynn Davis looks at the latest mobile payments developments and the challenges facing banks as the m-payments/NFC bandwagon picks up pace

Getting it right

Wil Cunningham is an independent consultant who was contracted with LBG as the IT Lead for HBOS LIVE IT Planning, Command and Control and Execution for LBG/HBOS Integration, now the Delivery Lead new LBG Disaster Recovery Strategy. Here he discusses the best ways to plan and execute implementations

Wake-up call

Smartphone uptake is continuing at a blistering rate and these devices are now shaping the way we behave. Yet mobile banking adoption has stalled. As Scott Thompson finds, fraud and security concerns underpin the stalemate

Leading the charge

Liz Morrell asks: what does it mean to the highly regulated banking world when millions of people are using Facebook etc to communicate, share, network and entertain? And who are the pioneers in this field?

Tangled route

The European Payments Council (EPC) recently said that inconsistencies between the European Commission’s objectives threaten to hamper SEPA progress. David Adams reports

Solid foundation

With the Solvency II deadline approaching, financial services organisations will be able to reap the benefits of a well-designed cross-functional technology platform. But challenges remain. Dave Howell reports

Feeling the strain

Two-thirds of financial firms believe they have analytics programmes and infrastructures that are insufficient in handling increasing analytical complexity and data volume, recent research showed. Christopher Andrews reports

Altered landscape

As cybercrime mutates and hackers change gear in their quest to get hold of sensitive data, the challenge facing financial organisations is greater than ever, says Christopher Andrews

Carrot and stick

Data quality has moved up financial institutions’ agendas ahead of new regulatory regimes. But good data management also offers several advantages, reports Graham Buck

FStech Whitepapers

Single Customer View in Financial Service

This white paper outlines what a single customer view is and what the UK requirements are, why this represents best practice and how it can be advantageous to the business, and the techniques and technologies that will be most effective in establishing and maintaining such an approach.

TATA Consultancy Services - Cloud Computing

Cloud computing is the convergence of virtualization, distributed applications, grid, maturity of enterprise software applications and enterprise IT management.

Genesys. Sustained Management: Changing the Game with Genesys iWD

The article explains how Genesys intelligent Workload Distribution (iWD) has the power to change the game in the contact center space based on new visibility into tracking, reporting, and performance management

Research Study: The Revolution in Self-Service Channels in the Financial Services Sector

This report analyses the growth of consumer self-service channels in key areas of the Financial Services Market

Genesys. Staffing and Workload Management:

Fleshes out the importance of properly managing contact center and back office work, especially through the alignment of employee skill sets.

Genesys. The Importance of Proper Hiring, Training, Career Path Development, Skilling, and Routing

Which explains why it is imperative to implement these factors correctly in the contact center and back office to ensure competent customer interactions.

Genesys. Rethinking Contact Center and Back Office Processes:

The Challenges of Achieving Balance and Consistency

SVC Analysis Report

Getting value from a single customer view?

Skybox Security - How to Painlessly audit your Firewalls

Automated firewall compliance audits with change assurance and rule-set optimization; Conducting effective firewall audit; best practices to identify security, compliance, and availability issues across multiple firewall.

Maintaining Continuous Compliance with BigFix