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Tuesday 23 October 2018

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HSBC banking app glitch 'resolved'

Written by Hannah McGrath
28/09/2018

HSBC has become the latest bank to apologise to customers after it was hit by a glitch in its online banking services early this morning.

A spokesman for the bank said the issue had now been resolved and the mobile app was now operating “business as usual.”

A statement from HSBC on social media read: “Our HSBC UK Mobile Banking is now available. Thank you for your patience and we are sorry for any inconvenience caused.”

In a statement posted to social media this morning, HSBC said it was aware of “intermittent issues” with customers' access to mobile banking.

HSBC customers posting reported being locked out of their mobile banking apps.

The statement posted to Twitter at 9:20am read: “We are aware there are still intermittent issues accessing HSBC UK Mobile Banking services. Services are recovering, if you continue to experience problems please continue to retry, or our online banking services are available via browser. Sorry for any inconvenience caused.”

The lender is not the only retail bank to experience an IT outage this morning, with crisis-hit TSB bank apologising to customers for yet another disruption to online banking services after months of issues following a botched IT migration in April.

It comes after months of misery for customers of digital banking platforms following IT glitches.

Last Friday customers of RBS Group brands including RBS, Natwest and Ulster Banks were affected when mobile and online banking operations went down.



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