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Wednesday 24 October 2018

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TSB apologises after fresh IT outage

Written by Hannah McGrath
28/09/2018

TSB bank has again apologised after customers reported fresh disruption to their mobile app and internet banking services this morning.

A spokesman for TSB said that the services were "recovering back to normal levels" this afternoon and advised customer to retry their apps and online banking if they have had issues. He added that cards, branch and telephone services continue to operate as normal.

The glitch, which has left some customers without access to their online banking services, is the latest in a series of technical issues to plague the lender after a major collapse in April triggered by a botched migration to a new IT system.

This morning a statement posted to the bank’s Twitter feed said: “We’re aware of an issue affecting some of our customers when they are using our mobile app and Internet Banking this morning. We are working hard to fix this issue and will update again as soon as we can.”

Customers vented their frustration at the latest setback, with one user tweeting under the name Jayne Criggs posting: “Pay day and can’t get access to my bank to pay for items for my daughters wedding which is tomorrow. When will this be sorted?”

Others complained that the outage would affect their ability to make transfers and pay direct debits.

The bank’s chief executive Paul Pester stood down earlier this month after seven years at the helm after customers experienced another spate of outages over the course of a weekend.

A spokesperson for TSB said: “We’re aware of an issue affecting some of our customers when they are using our mobile app and Internet Banking this morning. We are working hard to fix these issues and will update again as soon as we can. Customers are still able to use their cards as normal.”



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