Mobile-first European neobank bunq has released an updated version of Finn, its genAI-powered personal assistant, as it seeks to boost the user experience.

Currently available in 38 languages, the mobile banking assistant is designed to replace the traditional search function, providing customers with a conversational interface to manage their finances, obtain detailed information on their spending, and receive assistance, helping users get the most out of the bunq app.

Bunq said the new updates will enable Finn to resolve user support requests 25 per cent faster than the industry average, enabling the company to also provide more accurate responses and human-like conversations.

According to the neobank, the new version of Finn can resolve support requests in just 47 seconds while ensuring that any user requests requiring more in-depth knowledge are directed straight to the relevant human specialist.

With this approach, the AI assistant can handle around 97 per cent of all user support activities with real-time voice translation based on AI, the bank said.

Since its launch in 2023, Finn has already achieved a 90 per cent user satisfaction rating by successfully responding to millions of queries, from financial information to support request, bunq added.

Users most frequently rely on Finn for everyday banking support, especially questions related to card services, payments, and savings.

But the AI assistant can also help users with other tasks including providing travel recommendations or answering questions about specific merchants.

Bunq announced Finn’s upgrades at its ‘Bunq 30’ event in Amsterdam on Tuesday.

In a statement, the bank added that the launch aims to consolidate its position as a genAI-powered bank in Europe.

In addition to the AI assistant, Bunq uses AI to train its fraud detection models and power its deepfake detection systems.

Joe Wilson, chief evangelist at bunq, said the bank's use of AI is focused on helping users rather than reducing costs and replacing humans.

“By leveraging AI, we’re showing the world what the future of banking looks like: one where your bank truly learns from you, works for you, speaks your language, and helps you get the most out of your finances, anytime, anywhere,” he added.

At the event, the bank also announced the launch of Term Deposits, a new savings option which offers users up to a guaranteed 2.11 per cent interest rate on a 12-month term.

bunq which offers accounts, savings, cards, and investing features through its app, recently surpassed 20 million users across Europe in late 2025.

---