Monzo closes Vegas office, losing 165 staff

Monzo is closing its customer support office in Las Vegas, with the loss of 165 employees.

The outpost provided overnight support for UK customers, but has proven expensive for the digital challenger bank, which took the decision to move to UK overnight support - apparently before the Coronavirus began.

UK-based staff have recently taken paycuts and voluntary furlough due to the UK COVID-19 lockdown.

According to reporting from TechCrunch, the move should not impact the firm's US launch, with customer support across the pond provided by a small team in London.

Monzo Las Vegas employees have been given two months’ notice, with full pay and healthcare.

    Share Story:

Recent Stories


Data trust in the AI era: Building customer confidence through responsible banking
In the second episode of FStech’s three-part video podcast series sponsored by HCLTech, Sudip Lahiri, Executive Vice President & Head of Financial Services for Europe & UKI at HCLTech examines the critical relationship between data trust, transparency, and responsible AI implementation in financial services.

Banking's GenAI evolution: Beyond the hype, building the future
In the first episode of a three-part video podcast series sponsored by HCLTech, Sudip Lahiri, Executive Vice President & Head of Financial Services for Europe & UKI at HCLTech explores how financial institutions can navigate the transformative potential of Generative AI while building lasting foundations for innovation.

Beyond compliance: Building unshakeable operational resilience in financial services
In today's rapidly evolving financial landscape, operational resilience has become a critical focus for institutions worldwide. As regulatory requirements grow more complex and cyber threats, particularly ransomware, become increasingly sophisticated, financial services providers must adapt and strengthen their defences. The intersection of compliance, technology, and security presents both challenges and opportunities.

Unleashing generative AI: A force multiplier for financial crime teams
This FStech webinar, sponsored by NICE Actimize sees industry experts examine the revolutionary impact of generative AI on financial crime operations, and provides actionable insights to enhance your compliance strategies.