Mizuho is rolling out generative AI functionality to its 45,000 employees in Japan.

The Japanese bank’s move to grant its employees access to Microsoft’s Azure OpenAI services reportedly makes it one of the country’s first financial firms to adopt generative AI technology.

Toshitake Ushiwatari, general manager of Mizuho’s digital planning department told Bloomberg that all employees at its core lending units within Japan will test out the service and noted that managers and C-suite employees have already begun to submit pitches around ways to utilise the technology ahead of its rollout.

One of the ideas reportedly being floated internally at Mizuho is to use generative AI as a one-stop reference point for the bank’s vast guidelines around its internal rules and processes.

Ushiwatati added that the company thinks OpenAI will “completely re-set the world, triggering disruptive innovation”.

Elsewhere in the finance sector, finance automation platform Ramp recently acquired Cohere.io, a customer support platform powered by artificial intelligence (AI).

Speaking at this year’s Money 2020 Europe, Dutch bank ABN Amro’s chief commercial officer, personal & business banking Annerie Vreugdenhil revealed that it is scaling up the use of generative AI in its call centres.

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