Bradford-based Yorkshire Building Society has successfully deployed a new cloud-based bank operating system from nCino.

The building society recognised the need for a digital solution that would allow its commercial lending team to improve value for customers through better service and greater efficiency.

The nCino platform combines customer relationship management, loan origination, account opening, workflow, enterprise content management, business process management, digital engagement and instant reporting.

Phil Green, head of commercial lending and social housing at Yorkshire Building Society, said: “Our focus on enhancing the customer experience led us to evaluate our technology and determine where we could make smart and strategic improvements.

“We invested in the nCino Bank Operating System because it helps automate tasks that were previously paper-based and manual, allowing colleagues more time to deliver differentiated and personalised service. The intuitive and easy-to-use technology is effectively changing their roles for the better by providing opportunities to interact more meaningfully with customers.”

Pullen Daniel, co-founder and managing director, Europe at nCino, added: “Through a collaborative effort, we were able to quickly implement nCino, and Yorkshire Building Society’s commercial lending team now has the modern tools it needs to grow its business while delivering a high-quality experience for its customers.”

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