Wells Fargo pilots online ‘Control Tower’

Wells Fargo has unveiled a new digital banking experience to provide customers with a single view of their ‘digital financial footprint’.

The new ‘Control Tower’ will provide customers with a view of where their Wells Fargo card or account information is connected (such as recurring payments, third parties, mobile wallets, devices, subscriptions etc) — and will enable customers to control when and where their Wells Fargo account is shared via an on/off function from one single, convenient, and secure place.

Tim Sloan, Wells Fargo president and CEO, said: “Customers currently have their payment information stored in numerous places online. If you lose a card or want to update a billing address, you’re expected to go on a journey of self-discovery to remember all the different places your financial information is stored, which can be time consuming and complex.

“Wells Fargo is re-imagining the future of personal finance to deliver an experience that is secure and convenient and provides customers a central hub for better control, simplicity and transparency.”

Wells Fargo has also been introducing other innovations to simplify and enhance the customer experience. These enhancements include the launch of Zelle person-to-person payments, data exchange agreements with several popular financial management tools, an artificial intelligence-driven chatbot experience pilot for Facebook messenger, digital wallets and more.

Control Tower will pilot later this year with Wells Fargo staff, before being launched to the public in 2018.

    Share Story:

Recent Stories


Banking's GenAI evolution: Beyond the hype, building the future
In the first episode of a three-part video podcast series sponsored by HCLTech, Sudip Lahiri, Executive Vice President & Head of Financial Services for Europe & UKI at HCLTech explores how financial institutions can navigate the transformative potential of Generative AI while building lasting foundations for innovation.

Beyond compliance: Transforming document management into a strategic advantage for financial institutions
In this exclusive fireside chat, John Rockliffe, Pre-Sales Manager at d.velop, discusses the findings of Adapting to a Digital-Native World: Financial Services Document Management Beyond 2025 and explores how FSIs can turn document workflows into a competitive advantage.

Sanctions evasion in an era of conflict: Optimising KYC and monitoring to tackle crime
The ongoing war in Ukraine and resulting sanctions on Russia, and the continuing geopolitical tensions have resulted in an unprecedented increase in parties added to sanctions lists.

Achieving operational resilience in the financial sector: Navigating DORA with confidence
Operational resilience has become crucial for financial institutions navigating today's digital landscape riddled with cyber risks and challenges. The EU's Digital Operational Resilience Act (DORA) provides a harmonised framework to address these complexities, but there are key factors that financial institutions must ensure they consider.