Trillium Software
     

By Sophie Baker

The industry’s first unlimited scalability call recording software has been launched by CyberTech.

The recording platform can support upwards of 40,000 recording channels, and CyberTech MAX enables organisations to centralise call recording operations in traditional and IP telephony environments by linking multiple recording servers.

The company has also launched CyberTech Myracle Plus, an SMB-specific recording platform that can support 192 channels. The system is designed for the small- to medium-sized business space.

Ad Ketelaars, CEO, CyberTech International, said: “Traditional legacy recording systems require costly and timely forklift upgrades to newer solutions. With the rollout of both MAX and Myracle Plus, we have introduced two new platforms that can easily scale upward to 40,000 channels with only a simple software upgrade. This will significantly reduce hardware investment and ongoing costs of ownership.”

The new open software-based solutions are designed to address the growing needs of mission-critical environments, such as the financial and emergency services industries, CyberTech said.

Home     More News


Other stories you may find of interest:

News in brief - September 2010
A round-up by FST

Worldwide enterprise software revenue set to soar
Worldwide enterprise software revenue will surpass $232bn in 2010, a 4.5 per cent increase on 2009’s revenue, says Gartner

News in brief - March 2011
A round-up by FST

worldpay_240ct2011


markevans


FStech Whitepapers
Single Customer View in Financial Service
This white paper outlines what a single customer view is and what the UK requirements are, why this represents best practice and how it can be advantageous to the business, and the techniques and technologies that will be most effective in establishing and maintaining such an approach.
TATA Consultancy Services - Cloud Computing
Cloud computing is the convergence of virtualization, distributed applications, grid, maturity of enterprise software applications and enterprise IT management.
Genesys. Sustained Management: Changing the Game with Genesys iWD
The article explains how Genesys intelligent Workload Distribution (iWD) has the power to change the game in the contact center space based on new visibility into tracking, reporting, and performance management
Research Study: The Revolution in Self-Service Channels in the Financial Services Sector
This report analyses the growth of consumer self-service channels in key areas of the Financial Services Market
Genesys. Staffing and Workload Management:
Fleshes out the importance of properly managing contact center and back office work, especially through the alignment of employee skill sets.
Genesys. The Importance of Proper Hiring, Training, Career Path Development, Skilling, and Routing
Which explains why it is imperative to implement these factors correctly in the contact center and back office to ensure competent customer interactions.
Genesys. Rethinking Contact Center and Back Office Processes:
The Challenges of Achieving Balance and Consistency
SVC Analysis Report
Getting value from a single customer view?

This website is a part of Perspective Publishing Limited, registered in England No 2876166.