Australia’s digital-first UBank has introduced a new feature that allows customers to follow the real-time progress of their home loan application online.
The bank wanted to streamline a process that is generally complex and confusing, with customers often getting frustrated when trying to get a status update from different customer service agents.
Earlier this year, UBank also launched a chatbot to help potential home buyers and refinancers complete their online home loan applications.
At the time, Lee Hatton, chief executive of UBank, said: ““Our goal is to deliver simpler, better, smarter banking to our customers and RoboChat will help deliver on this by streamlining the application form.
“If you’ve gathered all of your paperwork, the form can be completed in as little time as it takes you to have your breakfast. And, securing one of the most competitive rates in the market could help a customer save thousands of dollars in interest over the life of a loan. ”
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