Tesco Bank has fixed an online glitch that was preventing customers from accessing their online banking services via desktop or mobile.

The outage affected customer accounts for approximately four hours from 10:30am on Tuesday.

A statement from the bank read: “We apologise to customers who are currently unable to access Online and Mobile Banking. We’re working hard to resolve this as quickly as possible and apologise for any inconvenience this may have caused. Customers can contact as normal, by phone, to access their accounts.”

In November 2016, Tesco Bank was forced to freeze customer current accounts after money was fraudulently withdrawn from 20,000 accounts. As a result of the data breach, the bank was forced to refund £2.5 million that was taken from 9,000 customer accounts.

At the time, Benny Higgins, chief executive of Tesco Bank, said: “We have now refunded all customer accounts affected by fraud and lifted the suspension of online debit transactions so that customers can use their accounts as normal. We would also like to reassure our customers that none of their personal data has been compromised.”

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