TeleWare has completed the 2012 penetration testing conducted on its hosted communications platforms that deliver its mobile call recording and voice applications as cloud-based services.
“For the last three years, we have been independently testing our hosted platforms to ensure our systems and platforms meet the needs of large business customers,” says Paul Millar, technical director. “The testing is done by NCS, a well-established leader in this space, and all observations are taken on board as part of our programme of continuous improvement of our products and the platforms that deliver them.”
“We are serious about giving customers the level of service and platform availability they need to operate in today’s highly competitive market,” adds Steve Haworth, CEO. “In some cases, this has meant a change to our third party suppliers.”
TeleWare says it is constantly evaluating new tools that may enhance the levels of service the company can offer from the platforms. Plans are in place for a purpose-built network monitoring centre.
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