Santander has installed a new bank operating system from nCino, which will provide business customers with faster loan processing and a superior digital experience.

The new cloud-based platform is accessible to customers from any device and will cut the time taken to deliver loan processing by 40 per cent. The solution combines customer relationship management, loan origination, account opening, workflow, enterprise content management and instant reporting capabilities.

The bank will continue introducing additional features of nCino’s Bank Operating System into 2018, beginning with the online application and customer portal capabilities, enabling real-time application and workflow management tools that deliver a superior customer experience while also reducing paperwork and increasing efficiencies for the bank.

Amir Madjlessi, executive vice president and managing director of business banking at Santander said: “nCino’s platform automates the lending process from start to finish in a way that ensures a seamless, transparent experience for our customers that reduces delays and inefficiencies and securely connects our clients to our bankers whenever they need them with the touch of a button.

“This platform is one of several customer-focused innovations we’ve introduced recently to benefit our business banking customers and ensure their experiences with Santander are positive and meeting their evolving needs.”

Share Story: