Swiss ATM processor SIX and Credit Suisse have completed the pilot phase of ‘ATMfutura’ – new centralised multivendor software for ATMs, which will go live on all cash machines in Switzerland from 2018.

There are currently over 20 individual solutions in use in the Swiss market from four different manufacturers. A common standard increases reliability and saves costs in a field in which it is no longer possible for the banks to differentiate themselves.

The standardisation of software has the advantage of displaying to customers the same user interface and the same user guidance on all ATMs in Switzerland in future – which will substantially simplify their operation. New functions that until today have only worked at individual banks will be possible with ATMfutura across the entire bank ATM network – these include cash withdrawals and deposits at the ATM using the QR code via smartphone.

The first ATM equipped with the new standard software went into pilot operation at the Credit Suisse branch in Oerlikon today. The bank will gradually phase in new functions, while keeping the usual standard functionalities. In a second step, from October Credit Suisse will gradually equip other ATMs at its Oerlikon branch with the new software, including those with combined deposit/withdrawal functionality.

The expansion of the pilot project to include this type of machine will also allow the user to select the account to which to make a deposit. In addition, Credit Suisse customers holding EUR accounts can then also pay EUR directly into their EUR accounts. UBS AG will be the second bank to enter the new ATM into pilot operation.

Florence Schnydrig Moser, head of products and investment services at Credit Suisse, said: “Making cash withdrawals from ATMs is one of the most often used bank services today. ATMfutura is a crucial step in the direction of offering new ATM services to bank customers throughout Switzerland. Thanks to the standard user interface, all customers will have a consistent and enjoyable user experience at every ATM, irrespective of which bank it is being operated by.”

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