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Established 1995
Wednesday 26 September 2018


O-Bank taps Avaya for all-digital offering

Written by Chris Lemmon

Taiwan’s O-Bank has partnered with Avaya to provide customers with a solely digital banking experience.

O-Bank already has established the video service centre with advanced technologies and is the first Taiwan bank to provide 24 hour full media with video on customer engagement. Avaya’s platform enables O-Bank to quickly and easily allocate internal resources to provide the most efficient service, improving the consistency of the customer experience across channels and different lines of business.

Avaya’s solutions enable O-Bank to easily integrate multi-channel communications into its mobile apps and web pages, with the flexibility to support different scenarios for various business processes and to accommodate regulatory requirements.

Lin Tom, vice president of O-Bank, said: “O-Bank is Taiwan's first digital commercial bank. Our success requires the courage to innovate, but we also need to have advanced technology and quality service partners in which we trust. Avaya solutions provide the characteristics and advantages that meet our needs, allowing us to establish a simple and responsive contact centre integration framework and help us succeed in the digital banking market in Taiwan.”

Chen Wei, president of Avaya Greater China, added: “The global digital age has come, and China is leading the digital transformation of the financial industry. O-Bank transformation is similar to what we’ve been doing at Avaya- leveraging our legacy of communications industry experience, while innovating with solutions and services for the digital age. Our successful partnership with O-Bank has provided valuable experience for Avaya's transformation and added to our continued confidence.”

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