Post-purchase customer engagement platform Narvar has announced a $30 million Series C financing round led by Accel, which also led Narvar’s Series A round.

Existing investors including Battery Ventures participated in the round, as well as new investors Salesforce Ventures and Scale Venture Partners. In conjunction with the financing, Accel partner Ryan Sweeney will join Narvar’s board.

Sweeney stated that over the last few years, Narvar has redefined e-commerce service standards by changing the way brands interact with their customers through the entire online purchase lifecycle.

“We’re confident the company will continue to play a key role in shaping the future of online retail experiences and we're looking forward to continuing to support Amit and the rest of the team on this mission,” he added.

Since its founding in 2012, Narvar has raised $64 million in total funding. Working with more than 500 retailers - including Patagonia, Gap, Levi’s, TUMI and Sephora - Narvar’s customised software as a service (SaaS) platform provides delivery tracking analytics, delivery notifications, returns management, feedback collection and customer communications.

Amit Sharma, founder and chief executive at Narvar said that more than 70 per cent of adults online have interacted with Narvar through the retailers it works with.

“We’ll use this new investment to continue developing leading products for our customers while investing heavily in international growth to support global brands,” he explained.

Narvar will ramp up product innovation efforts, while aggressively hiring to support its growing offices around the world. In the last 12 months, the company has doubled revenue and employee headcount, deepened its executive board and added more than 100 brands, including Costco and Lululemon, as customers.

The company has also expanded its global footprint into APAC and EMEA — opening a London office and making its first leadership hires in Germany.

Share Story: