Capgemini has inked a five-year deal with Nationwide to provide IT infrastructure services to the UK’s biggest building society.

The tech supplier will be collaborating with Nationwide to simplify and modernise its end-user IT experience in response to fast evolving business requirements and increasing expectations from customers and employees. The new contract will run until July 2020 and involve three core elements: service integration, service desk and end-user services.

The move will see Nationwide roll out new IT platforms including Capgemini’s Intelligent Service Center for Big Data analytics, and the My Workspace solution for remote workers to securely access their documents. Capgemini will also supply a scalable contract compliance and optimisation service, giving the building society greater visibility and control of its IT vendor ecosystem.

Debra Bailey, the chief information officer at Nationwide, said: “In the age of always-on connectivity and mobile banking, customers expect 24-hour access and value added services from their financial institutions. To keep and attract new customers, we are creating a world class IT function that can better handle these changing demands. Capgemini’s collaborative approach, core company values and financial services experience made them the clear choice to become one of our key IT providers. We look forward to working with them to deliver the best possible experience for our colleagues and customers.”

Share Story: