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Tuesday 19 February 2019


NAB and Westpac go live with Amazon Alexa

Written by Chris Lemmon

Australian banks NAB and Westpac have integrated Amazon Alexa capabilities to their banking offering, meaning customers request account information via the voice assistant.

Customers of the banks will now be able to ask Alexa questions such as: “What’s my savings account balance?”, “How much do I owe on my credit card?”, and “Did I get paid this week?”.

Jonathan Davey, executive general manager of digital and innovation at NAB, commented: “It’s our job to make banking simple and easy for customers and we’re continually exploring the latest technologies and trends that will help us provide that ease to customers in the channels they want, at the times convenient for them.

“This is NAB’s first step in providing ‘authorised information’ for customers, after we were the first major Australian bank to launch our Google Assistant app a few months ago, which focused on publicly available information. We’ll continue to analyse customer use and test new experiences with customers to determine how we continue to provide new features and functionality.”

George Frazis, chief executive of Westpac Consumer Bank, added: “We know our customers want a seamless banking experience that fits with their needs and complements their lifestyles. As more people adopt innovative voice-activated technologies in an increasingly mobile world, we are excited to be one of the leaders in this space providing secure, easy to use, cutting edge banking services for our customers.”

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