London-based Monzo has announced that it is working with the Welsh government and Cardiff Council on a grant application for opening a new office in the Welsh city.

The digital challenger bank is hiring between 20 and 60 new staff in Cardiff during a trial phase, who will spend their first three months working in a temporary office in the Cardiff city centre.

The office will be used primarily for the bank’s customer operations – which is the fastest growing team at Monzo. There are currently 171 people working at the Monzo London HQ, with another 67 working remotely.

In a blogpost, Bobbi Nicholson, customer operations recruitment lead, said: “To help us continue growing this team in a sustainable way, we’ve decided to explore opportunities for opening an office outside of London! This presents us with several benefits that we’re really excited about, especially the opportunities to bring good jobs to areas outside London and the chance to grow an increasingly diverse team.

“One of the cities we love is Cardiff. Its growing job market, fantastic reputation for customer service and easy access to London all make it a great choice. However, we also want to make the right choice strategically for our customers and investors and for the longevity of Monzo as a business.”

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