Metro Bank has chosen Wincor Nixdorf, a provider of retail banking solutions, to provide automatic teller machines (ATMs) at its branches.

The deal will see Wincor provide around 120 ProCash 1500xe ATMs across 24 branches over the next three years, and will work to support Metro Bank in its aim to be a more ‘customer-centric’ bank through its suite of banking services.

Craig Donaldson, chief executive officer at Metro Bank, said: “Raising the bar on customer service is core to what we do and we think our customers simply deserve the best. Being able to offer customers Wincor Nixdorf’s easy-to-use, secure ATMs is just one of the ways that we’ll be proving our commitment. We chose Wincor because of its ATM aesthetics, cost effectiveness, retail banking experience and reputation for high quality, all of which were a natural fit with the level of service we want to provide to our customers.”

Wincor has also provided specialised ATM training to Metro Bank branch staff, such as an overview of the core functions of the ATMs and user interfaces for simple and easy troubleshooting. Updates on card fraud, skimming and initiatives to aid fraud prevention have also been covered.

“Today’s banks need to offer innovative service and sales strategies in order to stay competitive,” added John Ennis, Wincor Nixdorf’s UK banking director. “Having the technology that will enable them to implement those strategies is essential and standardising on Wincor ATMs will certainly place Metro Bank in a strong position to move forward with its ambitious expansion plans. We are pleased to be working with such a forward-thinking company that has customers’ best interests front of mind.”

Metro Bank is Britain’s first new High Street bank in over 100 years.

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