South Africa’s Mercantile Bank has signed a partnership with TCS BaNCS Digital to transform its banking operations into a “digitally immersive experience”.
The new solution boasts a hybrid architecture and responsive web design that allows Mercantile Bank to deliver channel agnostic business banking, with an interactive experience across multiple devices. The solution’s scalability ensures that large volumes of transactions are managed by the bank with ease.
The hybrid architecture-based solution delivers retail and business banking capabilities, including several types of payments, credit cards and tax filing, and is integrated with South Africa’s national tax payments Infrastructure.
Karl Kumbier, CEO at Mercantile Bank, commented: “TCS BaNCS Digital is easy to use, secure, agile, and flows intuitively, which makes it a great user experience-based banking platform. It fully integrates with private and business banking, and allows for payments directly to SARS (South African Revenue Service) via SARS E-Filing.
“It is designed to be simpler and rests on the three pillars of security, speed and convenience. Since the launch of our new solution, customer satisfaction of our online channel is at 86.7 per cent for our bank. We look forward to working with TCS in leading the South African market through digital innovation.”
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