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Saturday 24 August 2019

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Update: Lloyds online banking issues resolved

Written by Hannah McGrath
11/02/2019

Lloyds Bank has said customers are now able to access their online banking after hundreds reported problems accessing the service throughout the day.

The UK’s largest lender said some of its 60 million customers had faced “intermittent issues” trying to log onto their accounts online, with the problems beginning at around 11am. Mobile banking apps were unaffected by the glitch.

Customers of Halifax and Bank of Scotland, which are part of the Lloyds Banking Group, did not report any issues logging on.

In a statement sent just before 5pm on Monday, a spokesperson for Lloyds said: "The intermittent issues with online banking services have now been resolved. We apologise for the disruption some customers experienced today."

A number of social media users posted on Lloyds’ Twitter account to ask when online service would resume, with one user posting as Gavin Kibble complaining that the issue was “business critical” while another, posting as John Watson said the outage had been an “absolute nightmare” for his business.

In response to the customer complaints on Twitter, Lloyds said it was working to resolve the issue “as quickly as possible” and apologised for the inconvenience.

The issue was first flagged by users at around 11am. In a message posted to Twitter shortly after 3:30pm, Lloyds said they did not have a specific timescale for when the service would be back online.



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